Motor Claims Handler

Aon; Bengaluru; Hybrid; INR 600,000 - 1,200,000; Full time

Job summary

Aon Global Capability Center in India seeks experienced insurance professionals to support the Fleet Automotive Benelux business across policy administration, reporting and motor claims handling.

You will process insurance documents, manage mailboxes, prepare reports, and handle motor claims per SLAs in a process-driven, international environment.

Qualifications

• 2+ years of experience in insurance operations.
• Strong understanding of motor or fleet insurance policies and claims.
• Experience with central IT systems and MS Office.
• Excellent attention to detail and accuracy.
• Strong analytical and reporting skills.
• Excellent written and verbal communication in an international setup.

Responsibilities

• Prepare and process insurance documents (policies, certificates, claims certificates, resident certificates, insurance cards).
• Manage shared mailboxes (Motor Production / Motor Reporting / Claims) within SLAs.
• Perform policy administration activities (registrations, cancellations, driver changes, data entry).
• Support operational reporting for Fleet Automotive: extract lists, prepare files, perform checks, handle custom reports.
• Maintain and update client files with accurate data across systems and reports.
• Act as backup across policy, reporting and claims tasks when required.
• Register FNOL and open claim files; route to claims handler; support statements and client approvals; process payments/invoices as per guidelines.

Skills

Policy admin

Claims handling

Reporting

Data analysis

MS Office

Languages FR/Dutch/English

Tools

MS Office: Word

MS Office: Excel

MS Office: PowerPoint

Central IT systems

Job description

Fleet Automotive Operations (Policy Administration / Reporting / Claims)
Location: Aon Global Capability Center (GCC) India
Work Model: Processdriven, international environment

Role Summary

We are looking for experienced insurance professionals to join Aon’s Global Capability Center in India to support the Fleet Automotive Benelux business across three key areas: policy administration, operational reporting, and motor claims handling.

In these roles, you will work closely with onshore teams to process insurance documentation, manage operational mailboxes, prepare reports, and/or handle motor claims in line with agreed service levels and internal procedures.

Key Responsibilities (mix of all three roles)

• Prepare and process insurancerelated documents such as policies, certificates, claims certificates, resident certificates, insurance cards and other client documentation.
• Manage shared mailboxes (Motor Production / Motor Reporting / Claims) and ensure all incoming requests are handled accurately and within agreed timelines.
• Perform policy administration activities including registrations, cancellations, driver changes, reference updates, and data entry into relevant systems.
• Support operational reporting for Fleet Automotive: extract system lists, prepare reporting files, perform firstlevel checks/analyses, and handle clientspecific or nonstandard reporting requests.
• Maintain and update reserves and key data points, ensuring data quality and consistency across systems and reports.
• For claimsfocused work:
  • Register FNOL and open claim files.
  • Route and dispatch cases to the appropriate claims handler.
  • Support claim statement and client approval processes (including email communication, document upload, and status updates).
  • Process payments/invoices, VAT information and thirdparty disbursements as per instructions from account handlers.
• Maintain and update client files, ensuring information is processed accurately, consistently and in line with internal procedures and SLAs.
• Act as an operational support/backup across policy, reporting and claims tasks when required.

Language Skills

• Ability to read and write in French, Dutch and English (mandatory for documentation and email communication).
• Strong comprehension skills to review and process incoming documentation in multiple languages.

.

• Experience: Minimum 2 years of relevant experience in insurance operations in one or more of the following areas:
• Policy administration / policy production
• Insurance reporting / MIS / portfolio reporting
• Claims handling (preferably motor claims)
• Good understanding of motor insurance and/or fleet insurance (policy and/or claims), with the ability to interpret documents and apply coverage correctly (good to have for policy/claims roles; mandatory for pure claims roles).
• Prior experience preparing insurancerelated documents and working with central IT systems and MS Office (Word, Excel, PowerPoint).
• Strong attention to detail and accuracy, with a structured, methodical and qualityfocused working style.
• Strong analytical skills for reporting roles – ability to identify anomalies in data, spot missing/incorrect lists and follow up as per schedule.
• Excellent written and verbal communication skills and strong interpersonal skills; able to collaborate with colleagues in an international setup (Benelux/Europe).
• Enthusiastic, dynamic and able to work under pressure in a processdriven, highvolume operational environment.