Process Expert/Functional Expert- NOIDA- UK/ Llyods – Claims

Xceedance; Dadri; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Xceedance is seeking a claims specialist to manage UK Lloyds claims end-to-end, including FNOL/SNOL settlement, document management and process compliance. The candidate will ensure accurate, timely updates and maintain quality across the claim lifecycle.

The role requires 4–6 years of UK insurance claims experience, excellent communication, and the ability to coordinate with brokers, cedants, and TPAs to meet client SLAs and quality norms.

Qualifications

• Graduate or postgraduate in a relevant field.
• 4–6 years of Insurance experience specializing in handling UK claims.
• Excellent written and verbal communication.
• Demonstrates behaviours consistent with the organization's values.
• Analyses and synthesizes information and makes decisions based on policies.

Responsibilities

• Should have the UK/Lloyds Insurance/ Claims function end to end.
• FNOL & SNOL Settlement.
• Document Management.
• Good to have knowledge of end-to-end Lloyd's broking process.
• Review detailed claims documents from Broker/TPA and update claim system.
• Meet set SLA/Targets.
• Ensure Claims are processed right first time and updated in real time.
• Coordinating with the client on process related issues and updates.
• Conducting team reviews and progress reports.
• Present monthly dashboards and performance management reports.
• Participate in calls with the client.
• Analyze and input data into systems/databases.

Skills

UK claims

End-to-end process

Communication skills

Team coordination

Documentation

Education

Graduate/Postgraduate

Job description

Job responsibilities

• Should have the UK/Lloyds Insurance/ Claims function end to end.
• FNOL & SNOL Settlement
• Document Management
• Good to have knowledge of end-to-end Lloyd's broking process
• Should be an expert on Insurance/Reinsurance various lines of Business which may
• include- Workers Comp/Employers Liability, Specialty, General Liability, Professional
• Liability, Auto/Motor Liability/Property etc.,
• Review detailed claims documents received from Broker/TPA and update claim system
• Ensure Quick response to any queries from Broker, Cedant or TPA
• Meet set SLA/Targets
• Ensure Claims are processed right first time, and process documents are managed and
• updated real time
• Ensure Documentation completeness and adherence to quality norms like ISO, COPIS
• etc
• Coordinating with the client on process related issue and updates
• Conducting team reviews, submitting progress reports of the team to the manager
• Recommend new ideas for process improvement
• Maintain the learning history for process aligned with
• Gain knowledge of the end-to-end process of the Client
• Present the monthly dashboards, error trend presentations and Performance
• Management reports.
• Ensure that the team meet / exceeds service and quality level as assigned by the Clients
• Participate in calls with the client
• Support the team by processing various tasks in the claim life cycle.
• Analyse and input data into systems / databases
• Operate process and ensure complete adherence to defined Service Level
• Agreements:
• Productivity
• Turn-around-time
• Accuracy
• Timely maintenance of the various work trackers

Qualifications and skills required

• Graduate/Postgraduate
• 4-6 years of Insurance experience specializing in handling UK claims
• Excellent written & verbal communication
• Demonstrates behaviours consistent with the organization's values
• Analyses and synthesizes information / Makes decisions based on policies
• Keeps the team informed on work activities
• Assumes responsibility and displays dedication to meet/exceed the expectations and
• requirements of customers
• Participates as team member
• Plans tasks and organizes own work and sets priorities for tasks in order of importance