Motor Claims

Aon plc; Bengaluru; On-site; INR 400,000 - 800,000; Full time

Job summary

Aon plc is seeking a Motor Claims Handler to join its Global Capability Center in India, based in Bengaluru. The role supports the Fleet Automotive Benelux Claims Handling department and involves end‑to‑end claims processing in a process‑driven, international setup.

The ideal candidate will have 2+ years of motor claims experience, strong insurance knowledge, and proficiency with Word, Excel, and PowerPoint. Excellent interpersonal skills and ability to work under pressure are desired.

Qualifications

• Minimum 2 years of solid, relevant experience in claims handling.
• Good knowledge of motor insurance and the ability to interpret accident statements and police reports.

Responsibilities

• Enter FNOL data in the system and open the claim case.
• Forward claims-related emails to the designated inbox.
• Dispatch cases to the dedicated claims handler.
• Manage the claim statement process: email the carrier, forward to Belgian claims handler, upload statement of claim.
• Oversee client approval process for simple claims: review statements, notify advocacy team of disagreements, and update claim status when approved.
• Process invoices for account handlers and collect invoices for VAT processing.
• Enter third-party disbursements as per insurers' letters and record insurer references in files.

Job description

Motor Claims Handler

Location: GCC India : Bangalore

Role Summary

The Motor Claims Handler is part of Aon’s Global Capability Center (GCC) in India and supports the Fleet Automotive Benelux Claims Handling department.

Key Responsibilities

• Enter FNOL data in system and open the claim case
• Forward claims-related emails to emailbox
• Dispatch cases to the dedicated claims handler.
• Claim statement agreement process:
  • Send an email to the carrier.
  • Forward communication to the Belgian claims handler.
  • Upload the statement of claim.
• Claim statement – client approval process for simple claims:
  • Review the claim statement.
  • Notify the advocacy team in case of disagreement.
  • If the client agrees, update the claim status in the system.
• Pay invoices for certain account handlers.
• Collect invoices to process/send the VAT information.
• Enter third-party disbursements for account handlers based on insurers’ letters.
• Enter insurer/company reference numbers in the files.

You can demonstrate at least 2+ years of solid and relevant experience claims handling, preferably in motor claims

Good understanding of motor insurance: ability to interpret the accident statement forms, police reports, ability to summarize the circumstances of the accident in the client’s official language and to determine liability, ability to identify which coverages apply to each type of accident or claim

You have excellent interpersonal skills

You are enthusiastic, dynamic, ambitious and able to work well under pressure.

Good knowledge of Word, Excel, PowerPoint

Good command or ability to work with central IT systems

High level of attention to detail and accuracy, Strong attention to detail and quality focus

Structured, methodical and quality-focused working style.

Comfortable working in a process-driven, operational environment within an international setup.