Executive Claim Coordinator

Cielo; Gurugram District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Cielo is seeking an Automobile Claims Coordinator in Gurgaon with 12 years of motor claims experience. The role focuses on coordinating surveys, managing client interactions, and ensuring timely submission of reports.

You will liaise with clients and workshops, conduct video surveys, upload documents to portals, and maintain accurate claim records while meeting deadlines.

Qualifications

• 1–2 years of experience in Motor Claims.
• Familiarity with insurance processes and client portals.
• Strong communication and coordination skills.
• Ability to manage multiple tasks and meet deadlines.
• Proficiency in MS Office and video conferencing tools.
• Attention to detail and problem-solving mindset.

Responsibilities

• Coordinate motor claim surveys with clients and internal teams.
• Conduct video-based surveys for client cases.
• Coordinate with workshops to collect invoices and Ri photos.
• Upload survey and claim reports to client portals promptly.
• Maintain documentation and follow up with stakeholders for closure.

Skills

Motor Claims

Client coordination

Communication

Multi-tasking

MS Office

Video conferencing

Education

Bachelor's degree in Mechanical Engineering

Diploma

Tools

MS Office

Video conferencing tools

Job description

"Hiring for one of our Automobile clients based out of Gurgaon"

KEY OBJECTIVE OF THE JOB

We are seeking a proactive and detail-oriented Claims Coordinator with 12 years of experience in Motor Claims. The ideal candidate will have prior exposure to insurance processes and will be responsible for coordinating surveys, managing client interactions, and ensuring timely submission of reports.

MAJOR DELIVERABLES:

• Survey Coordination:

Liaise with clients and internal ISP teams to schedule and manage motor claim surveys.

• Video Surveys:

Conduct video-based surveys for cases received from clients, ensuring accuracy and completeness.

• Workshop Communication:

Contact workshops to collect invoices and "Repaired Images" (Ri photos) of vehicles.

• Report Submission:

Upload and submit survey and claim reports on client portals (Insurance Companies) in a timely and accurate manner.

• Documentation & Follow-up:

Maintain proper documentation of all claim-related activities and follow up with stakeholders to ensure closure.

Role Specifications

Educational Qualification: Preferred - bachelors degree in mechanical engineering or Diploma; Relevant experience with a graduate degree will also be considered

Required Skills & Qualifications

• 1–2 years of experience in Motor Claims
• Familiarity with insurance processes and client portals
• Strong communication and coordination skills
• Ability to manage multiple tasks and meet deadlines
• Proficiency in MS Office and video conferencing tools
• Attention to detail and problem-solving mindset

Languages: English/Hindi and reginal language