MIS Executive

Digitide; Patna; On-site; INR 480,000 - 720,000; Full time

Job summary

Digitide in India is seeking an MIS Executive to consolidate, analyze, and present operational data for the domestic BFSI back-office, enabling informed decision-making across customer care and operations. You will construct daily, weekly, and monthly MIS reports, design dashboards with PowerBI or Tableau, and ensure data quality, regulatory compliance, and timely insights for senior management.

Collaborate with Customer Care Executives to translate data into actionable improvements and maintain

Qualifications

• Bachelor's degree in Business Administration, Computer Science, Statistics, or related field.
• Minimum 2 years of MIS, reporting, or data analysis within BFSI or back-office environments.
• Proficiency in MS Excel (pivot tables, VLOOKUP, macros) and SQL for data extraction.
• Hands-on experience with BI tools such as PowerBI, Tableau, or QlikView.
• Strong analytical and problem-solving skills with a keen eye for detail.
• Excellent written and verbal communication skills for interacting with CCEs and customers.
• Knowledge of BFSI processes, compliance standards, and back-office operations.
• Ability to manage multiple reporting deadlines and prioritize tasks effectively.
• Familiarity with CRM or ticketing systems used by Customer Care teams is a plus.
• Team-player attitude with a proactive approach to continuous improvement.

Responsibilities

• Collect, validate, and consolidate data from multiple sources for daily, weekly, and monthly MIS reports.
• Design and maintain interactive dashboards using PowerBI or Tableau for key performance indicators.
• Generate ad-hoc analytical reports to support business initiatives and senior management queries.
• Monitor data quality and resolve discrepancies in collaboration with the CCE and operations teams.
• Track and report on service level agreements (SLAs) and operational metrics for the back-office.
• Provide timely information to customers and internal stakeholders regarding product and service performance.
• Identify trends, root causes, and recommend process improvements to enhance efficiency.
• Ensure compliance with BFSI regulatory requirements in all reporting activities.
• Assist in training and supporting CCEs on data entry standards and reporting tools.
• Maintain documentation of reporting processes, data definitions, and standard operating procedures.

Skills

MS Excel

SQL

PowerBI

Tableau

QlikView

Data analysis

Communication

Education

Bachelor's degree

Tools

PowerBI

Tableau

QlikView

SQL

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI‑led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

The MIS Executive will be responsible for consolidating, analyzing, and presenting operational data to enable informed decision‑making within the CLM Domestic BFSI back‑office. You will collaborate closely with Customer Care Executives, ensuring data accuracy, timely reporting, and actionable insights that enhance service quality and compliance. This role demands strong analytical abilities, attention to detail, and effective communication across cross‑functional teams.

Responsibilities

• Collect, validate, and consolidate data from multiple sources for daily, weekly, and monthly MIS reports.
• Design and maintain interactive dashboards using PowerBI or Tableau for key performance indicators.
• Generate ad‑hoc analytical reports to support business initiatives and senior management queries.
• Monitor data quality and resolve discrepancies in collaboration with the CCE and operations teams.
• Track and report on service level agreements (SLAs) and operational metrics for the back‑office.
• Provide timely information to customers and internal stakeholders regarding product and service performance.
• Identify trends, root causes, and recommend process improvements to enhance efficiency.
• Ensure compliance with BFSI regulatory requirements in all reporting activities.
• Assist in training and supporting CCEs on data entry standards and reporting tools.
• Maintain documentation of reporting processes, data definitions, and standard operating procedures.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, Statistics, or related field.
• Minimum 2 years of experience in MIS, reporting, or data analysis within BFSI or back‑office environments.
• Proficiency in MS Excel (pivot tables, VLOOKUP, macros) and SQL for data extraction.
• Hands‑on experience with BI tools such as PowerBI, Tableau, or QlikView.
• Strong analytical and problem‑solving skills with a keen eye for detail.
• Excellent written and verbal communication skills for interacting with CCEs and customers.
• Knowledge of BFSI processes, compliance standards, and back‑office operations.
• Ability to manage multiple reporting deadlines and prioritize tasks effectively.
• Familiarity with CRM or ticketing systems used by Customer Care teams is a plus.
• Team‑player attitude with a proactive approach to continuous improvement.

Job Info

• Job Identification 271708
• Job Category Customer Support/Operations | BPM