MIS Co Ordinator

Digitide; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Digitide is seeking an MIS Co-ordinator to bridge the back office and other departments, implementing and maintaining efficient systems for seamless workflows and exceptional customer experiences.

The role requires a proactive, analytical mindset, with 3+ years in a similar back-office position, preferably in BFSI. Strong MS Office skills, data-driven methods, and the ability to guide process improvements are essential.

Qualifications

• A bachelor's degree is preferred.
• Minimum 3 years of experience in a similar role, preferably in BFSI.
• Strong knowledge of back-office operations and workflow management.
• Analytical and problem-solving mindset with a data-driven approach.
• Proficiency in MS Office and other relevant software tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks.
• Proactive and solution-oriented with a continuous improvement mindset.
• Willingness to learn and adapt to new technologies and industry trends.
• Customer-centric approach with focus on delivering exceptional service.

Responsibilities

• Manage and oversee the daily operations of the back office, ensuring smooth and efficient processes.
• Implement and maintain an MIS to track and analyze key performance indicators.
• Collaborate with departments to gather requirements and improve back-office operations.
• Monitor workflow, identify bottlenecks, and implement efficiency improvements.
• Ensure compliance with company policies and maintain accurate records.
• Handle and resolve complex customer inquiries and issues with timely responses.
• Train and mentor back-office staff to build a capable team.
• Conduct regular performance reviews and drive productivity improvements.
• Stay updated with industry trends and suggest innovative operational solutions.
• Work with IT to ensure smooth integration of technology into back-office processes.

Skills

Analytical thinking

Problem-solving

Interpersonal skills

Data-driven

Independent worker

Customer focus

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office

MIS software

CRM tools

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

The MIS Co-ordinator will play a vital role in our organization, acting as a key liaison between the back office and other departments. They will be responsible for implementing and maintaining efficient systems and processes, ensuring a smooth workflow and an exceptional customer experience. This role requires a proactive and analytical mindset, with a focus on continuous improvement and a strong understanding of back-office operations.

Responsibilities

• Manage and oversee the daily operations of the back office, ensuring smooth and efficient processes.
• Implement and maintain an effective MIS (Management Information System) to track and analyze key performance indicators.
• Collaborate with various departments to gather requirements and develop strategies to enhance back-office operations.
• Monitor and optimize workflow, identifying bottlenecks and implementing solutions to improve efficiency.
• Ensure compliance with company policies and procedures, and maintain accurate records and documentation.
• Handle and resolve complex customer inquiries and issues, providing timely and accurate responses.
• Train and mentor back-office staff, ensuring a skilled and knowledgeable team.
• Conduct regular performance reviews and provide feedback to improve team productivity.
• Stay updated with industry trends and best practices, suggesting innovative solutions to enhance operations.
• Work closely with the IT department to ensure the smooth integration of technology into back-office processes.

Qualifications

• A bachelor's degree in Business Administration, Management, or a related field is preferred.
• Minimum 3 years of experience in a similar role, preferably in the BFSI industry.
• Strong knowledge of back-office operations and workflow management.
• Excellent analytical and problem-solving skills, with a data-driven approach.
• Proficiency in using MS Office and other relevant software tools.
• Effective communication and interpersonal skills, with the ability to build relationships.
• Ability to work independently and manage multiple tasks simultaneously.
• A proactive and solution-oriented mindset, with a focus on continuous improvement.
• Willingness to learn and adapt to new technologies and industry trends.
• A customer-centric approach, with a focus on delivering exceptional service.

Job Info

• Job Identification 269342
• Job Category Customer Support/Operations | BPM