Customer Relationship Executive

Digitide; Harihara; On-site; INR 400,000 - 650,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to be the primary contact for our CLM Domestic BFSI clients, handling inquiries, troubleshooting, and delivering accurate information about services. You will work in the Manpower – Back Office team to foster strong client relationships and ensure high satisfaction.

The role requires a Bachelor's degree in Business or Finance, 2+ years in customer service, excellent English communication, and proficiency with CRM tools and MS Office.

Qualifications

• Bachelor's degree in Business, Finance, or related field.
• 2+ years of experience in customer service or relationship management, preferably in BFSI.
• Excellent verbal and written communication skills in English.
• Proficiency with CRM tools and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of banking, insurance, or financial services regulations is a plus.
• Demonstrated ability to meet targets and handle high call volumes.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Investigate and resolve client issues, escalating when necessary.
• Provide detailed information on products, services, and processes.
• Maintain accurate records of interactions in the CRM system.
• Identify patterns in customer feedback and suggest process improvements.
• Collaborate with internal teams (operations, finance, IT) to address client needs.
• Follow up with customers to confirm issue resolution and satisfaction.
• Meet or exceed defined service level agreements (SLAs) and key performance indicators (KPIs).
• Participate in regular training sessions to stay updated on BFSI regulations and company offerings.
• Assist in preparing reports on customer trends and performance metrics.

Skills

Customer service

Relationship management

English communication

CRM proficiency

Problem solving

Team collaboration

Education

Bachelor's degree in Business, Finance, or related field

Tools

CRM tools

Microsoft Office Suite

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

The Customer Relationship Executive (CRE) will serve as the primary point of contact for our CLM Domestic BFSI clients, handling inbound and outbound communications, troubleshooting issues, and delivering accurate information about our services. Working within the Manpower – Back Office department, the CRE will play a pivotal role in fostering strong client relationships, ensuring high satisfaction levels, and contributing to the overall efficiency of our back‑office processes.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Investigate and resolve client issues, escalating when necessary.
• Provide detailed information on products, services, and processes.
• Maintain accurate records of interactions in the CRM system.
• Identify patterns in customer feedback and suggest process improvements.
• Collaborate with internal teams (operations, finance, IT) to address client needs.
• Follow up with customers to confirm issue resolution and satisfaction.
• Meet or exceed defined service level agreements (SLAs) and key performance indicators (KPIs).
• Participate in regular training sessions to stay updated on BFSI regulations and company offerings.
• Assist in preparing reports on customer trends and performance metrics.

Qualifications

• Bachelor's degree in Business, Finance, or related field.
• 2+ years of experience in customer service or relationship management, preferably in BFSI.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving abilities and attention to detail.
• Proficiency with CRM tools and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Knowledge of banking, insurance, or financial services regulations is a plus.
• Demonstrated ability to meet targets and handle high call volumes.
• Positive attitude with a customer‑centric mindset.
• Flexibility to work in shifts, including occasional weekends.

Job Info

• Job Identification 271803
• Job Category Customer Support/Operations | BPM