Mis Executive

Cake Lamore; Hyderabad; On-site; INR 180,000 - 324,000; Full time

Job summary

Cake Lamore is seeking an Operations, MIS & Systems Executive to support bakery and salon operations. The role includes working with inventory, basic accounting, and online delivery platforms, along with ongoing branch reporting and reconciliations.

The successful candidate will learn internal processes, identify discrepancies, and help resolve issues across multiple branches; training will be provided on our software and workflows.

Qualifications

• Strong organisational discipline with recurring tasks.
• Good with numbers and data; attention to accuracy.
• Detail-oriented; able to identify discrepancies.
• Capable of coordinating with multiple branches.
• Willing to learn multiple software platforms.

Responsibilities

• Monitor Swiggy and Zomato complaints and respond through portals.
• Escalate relevant complaints to branches and follow up.
• Monitor ratings and reviews; respond to Google reviews.
• Track order cancellations and investigate causes.
• Prepare daily, weekly and monthly MIS reports.
• Maintain trackers for complaints, stock discrepancies and issues.
• Understand complete software workflows for internal systems.
• Make basic accounting entries and assist with reconciliations.
• Upload vendor invoices and assist with vendor reconciliation.
• Conduct weekly and monthly stock counts; report major variances.

Skills

Operations management

MIS reporting

Inventory control

Data accuracy

Education

Bachelor's degree in Business/Operations

Tools

Petpooja

Excel/Google Sheets

Online delivery platforms', 'review systems

Job description

We are looking for a smart, detail-oriented Operations, MIS & Systems Executive to support and monitor the day-to-day operations of our bakery and salon businesses.

The role involves working with operational software, inventory, basic accounting entries, online delivery platforms, customer feedback, branch-level reporting and reconciliations.

This is not only a data-entry or reporting role. The person will be expected to understand how the business operates, identify discrepancies, follow up with branches and help resolve operational issues.

Training will be provided on our internal processes and software.

Key Responsibilities

1. Operations & MIS

• Monitor Swiggy and Zomato complaints and respond through their portals.
• Escalate relevant complaints to respective branches and follow up.
• Monitor Swiggy ratings and reviews.
• Respond to Google reviews for our businesses.
• Track branch-related order cancellations and identify reasons such as out-of-stock items or operational mistakes.
• Prepare daily, weekly and monthly operational MIS reports.
• Monitor Swiggy and Zomato operational metrics.
• Prepare monthly aggregator payout reports and assist with reconciliation.
• Maintain trackers for complaints, cancellations, stock discrepancies and other operational issues.
• Follow up on pending issues until closure.

2. Inventory Control

The candidate will gradually be trained to understand the complete inventory flow of the business.

Responsibilities include:

• Monitor system stock versus physical stock across branches.
• Review daily stock differences and highlight abnormal discrepancies.
• Follow up with branches regarding inventory differences.
• Understand inventory movement from purchase to central stock, production, branch transfer, consumption, sales, wastage and closing stock.
• Identify possible reasons for inventory discrepancies.
• Monitor missing stock entries, incorrect transfers, production entries, wastage and other inventory errors.
• Support periodic physical stock counts.
• Help improve inventory controls and reporting.

3. Software Ownership

The candidate will be expected to become an internal expert in the operational software used by the company.

Cake LAmore Petpooja

• Purchase entries
• Inventory
• Menu and item configuration
• Stock transfers
• Production/consumption
• Reports
• Branch configuration
• Troubleshooting routine software issues

Marie Claire – Respark

• Understand the complete software workflow
• Billing and stock-related corrections
• Reports and operational configuration
• Resolve routine software-related issues
• Coordinate with software support when required

4. Accounting Support

• Make basic entries in the company's accounting software.
• Enter routine bank, purchase, expense and payment transactions based on predefined accounting rules.
• Add proper narration and ledger categorisation.
• Categorise bank transactions.
• Assist with bank reconciliation.
• Match vendor payments with purchase invoices.
• Identify missing or mismatched purchase entries.
• Mark transactions requiring accounting clarification and coordinate with the accountant/management.
• Maintain supporting documentation for transactions.

Advanced accounting knowledge is not required, but basic understanding of accounts will be preferred.

5. Purchase & Vendor Reconciliation

• Upload purchase invoices into Petpooja.
• Verify that purchases are correctly entered.
• Compare vendor invoices, Petpooja purchase data and bank payments.
• Identify missing invoices, duplicate entries or mismatches.
• Assist with vendor reconciliation.

6. Stock Audits

• Conduct/assist with weekly physical stock counts at the salon.
• Conduct detailed monthly stock counts.
• Compare physical stock with software stock.
• Investigate and report major differences.

What We Are Looking For

We are looking for someone who is:

• Very organised and disciplined with recurring tasks.
• Good with numbers and comfortable working with data.
• Detail-oriented and able to identify discrepancies.
• Comfortable following up with multiple branches and employees.
• Interested in understanding business operations instead of simply preparing reports.
• Comfortable learning multiple software platforms.
• Able to independently investigate routine operational issues.
• Good at written communication.
• Comfortable using Excel/Google Sheets.
• Willing to take ownership of issues until they are resolved.

Excel Skills Preferred

Candidates should be comfortable with, or willing to learn:

• VLOOKUP/XLOOKUP
• Pivot Tables
• SUMIF/SUMIFS
• COUNTIF/COUNTIFS
• Filters and sorting
• Conditional formatting
• Basic charts
• Cleaning and organising downloaded reports

Accounting Knowledge Preferred

Basic understanding of:

• Purchases and expenses
• Sales
• Vendor/customer ledgers
• Bank transactions
• Payables and receivables
• Bank reconciliation
• Basic debit/credit concepts

Important

This role involves a combination of:

Operations + MIS + Inventory + Software + Basic Accounting

Candidates looking only for a data-entry role or only an Excel reporting role may not be suitable.

The employee will be trained to understand the business end-to-end and will gradually take ownership of operational systems, inventory controls and MIS.

Career Growth

A successful candidate can grow into roles such as:

Senior Operations & MIS Executive Operations Analyst Business Operations / Controls Manager

The role provides exposure to business operations, inventory management, accounting, food-tech software, online delivery platforms and management reporting.