Microsoft Dynamics 365 CRM Technical Business Analyst

Tekskills Inc.; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Tekskills Inc. in Mumbai seeks a D365 Business Analyst to deeply understand corporate processes and the post-sales service context. You will collect requirements through interviews and observations, and craft detailed BRDs to guide configuration and customization of the D365 solution.

You will analyze data generated by D365 to uncover optimization opportunities, providing data-driven support for decisions and system improvements, with a focus on post-sales feedback and user satisfaction.

Qualifications

• Understand corporate processes and map D365-based requirements.
• Capture pain points and prepare BRDs for configuration and customization.
• Analyze data in D365 to drive post-sales improvements and decisions.

Responsibilities

• Deeply understand corporate business processes, especially D365 usage, and collect requirements via interviews and observations.
• Analyze enterprise data from D365 to identify optimization opportunities and support business decisions.
• Review and optimize processes, proposing improvements that leverage D365 features and post-sales insights.

Job description

Role & responsibilities

Job Description:

1. Deeply understand corporate business processes, especially in the application scenarios of D365 system, with a focus on integrating knowledge of post sales service business and processes. Through methods such as interviews and business observations, comprehensively collect requirements from business departments, accurately identify business pain points, clarify business objectives, and create detailed and professional D365 business requirement documents, providing a solid foundation for system configuration, customization, and development. Leverage your post sales service knowledge to engage with customers during the post sales phase, gather feedback on system usage, and ensure continuous improvement of the D365 solution based on real - world post sales experiences.
2. Conduct in - depth analysis of business data generated by the enterprise based on the D365 system. Utilize data analysis tools to mine data value, combine industry data with the enterprises actual situation, identify potential problems and optimization directions in business operations, and provide data - driven support for business decisions and D365 system function optimization. Apply your understanding of post sales service processes to analyse data related to customer support requests, system issues, and user satisfaction, identify areas for enhancement, and inform post - implementation improvements from a post sales service perspective.
3. Participate in the review and optimization of enterprise business processes. Relying on the D365 system and your expertise in post-sales service business and processes, analyze the adaptability of existing processes to system functions, discover process bottlenecks and redundant links. Propose process improvement plans that integrate D365 system features, industry best practices, and post sales service requirements, enhancing business operation efficiency, system utilization effectiveness, and post sales service quality. Collaborate with the post sales team, using your process knowledge to understand customer pain points during system operation and incorporate these insights into process optimization efforts.

Preferred candidate profile