CRM Business Analyst / Senior Business Analyst

Intech Systems Pvt. Ltd.; Ahmedabad District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Intech Systems Pvt. Ltd. in Ahmedabad is seeking a CRM Business Analyst / Senior Business Analyst to drive Dynamics 365 CRM implementations and build compelling value propositions for clients.

You will collaborate with customers’ technical and business teams to gather requirements, design solutions using out-of-the-box features, and deliver demonstrations, training, and documentation.

Qualifications

• Must have 3+ years Microsoft Dynamics CRM implementation experience.
• Experience as a consultant in a consulting practice.
• Excellent communication skills; able to interact with all levels including C-level.
• Experience on Dynamics 365 for Sales and Customer Service; Marketing experience is a plus.
• Hands-on experience in designing and configuring applications using OOB features.
• Experience configuring Sales and Call Center modules and integrations.

Responsibilities

• Understand client strategy and identify must-have requirements to design complex integrated solutions.
• Implement, maintain and support Dynamics 365 Customer Engagement solutions.
• Support and manage future implementations in project mode.
• Facilitate workshops to develop business requirements and draft statements of work.
• Provide input on Dynamics CRM capabilities and features to clients and prospects.
• Hands-on implementation and configuration of Microsoft Dynamics CRM components.
• Build client relationships by understanding business processes.
• Advise project teams on complex solutions architecture and integration needs.
• Adapt to different end-user learning styles during training and requirements gathering.
• Create client documentation, including PowerPoint presentations and Visio workflows.
• Assist with pre-sales and internal support for Microsoft CRM and integrations.

Skills

Dynamics CRM

Consulting

Stakeholder management

Excellent communication

Requirements gathering

Tools

Microsoft Dynamics 365

SharePoint

Power BI

Visio

Job description

CRM Business Analyst / Senior Business Analyst

CRM Business Analyst / Senior Business Analyst

Job Summary :

As a vital part of the CRM team, the functional Consultant will help develop strong business cases supported by compelling value propositions while demonstrating how clients can realize substantial value by deploying the Microsoft Dynamics CRM Solution.

Responsibilities:

• The role includes working with customers’ technical, business and management teams to understand their strategy and identify their ‘must have’ requirements, in order to design and deliver highly complex integrated solutions
• Implement, maintain and support the solutions built for the Microsoft Dynamics 365 Customer engagement
• Support and manage future implementations in project mode
• Facilitate workshops to develop business requirements; create demonstrations to provide proof of concept; plan and assist the team in drafting statements of work to include estimation of effort/cost
• Provide input and advice regarding Microsoft Dynamics CRM capabilities, functions and features to clients and prospects.
• Conduct hands‑on implementation, configuration of the various components of Microsoft Dynamics CRM.
• Build positive client relationships by developing an understanding of the clients business processes.
• Understand customer requirements and advise project team on highly specialized, complex solutions architecture and implementation.
• Adapt to different end‑user learning styles when training, gathering requirements, etc.
• Create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional requirements, design, training, process engineering, etc.
• Assist internal resources with support or pre‑sales of Microsoft CRM and related integrations.

Education, Certifications and Experience:

• 3+ years Microsoft Dynamics CRM implementation experience
• Job role experience as a consultant in a consulting practice, facilitating discovery workshops
• Excellent communication skills; ability to interact with all levels of employees including C-level
• Must have experience on Dynamics 365 for Sales, customer service. D365 for Marketing would be an advantage
• Experience in Dynamics 365 latest platform. Along with, must have hands on experience in Designing and configuring application using OOB features.
• Experience creating strong business cases supported by compelling value propositions
• Experience gathering business requirements (to be model, as is model, etc.) and experience configuring -Microsoft CRM modules including Sales and Call Center. Marketing a plus.
• Experience assisting with definition and functional design of conversions and interfaces, and functional experience in leading technical team through Microsoft CRM API usage; integration development.
• Knowledge of Microsoft SharePoint, Business Intelligence tools, etc.
• Knowledge and experience with Adxstudio would be an advantage

Team focused limited team resources on growth versus admin tasks, scaled global payments to builders in 40 countries, and streamlined builder onboarding process with tax compliance.