Microsoft Dynamics Consultant

Mount Talent Consulting Pvt Ltd.; Bengaluru Urban; On-site; INR 1,000,000 - 1,400,000; Full time

Job summary

Mount Talent Consulting Pvt Ltd. is seeking a Microsoft Business Analyst/Functional Consultant to leverage 5-10 years of experience in MS Dynamics CRM 365 Customer Service, Marketing, and Sales. In this role, you will be responsible for enhancing business performance, leading CRM solutions, and collaborating with clients to implement best practices. The ideal candidate should have expertise in designing processes, hands-on experience with Customer Service, and strong business analysis skills. Join us to drive impactful solutions across multiple industries.

Qualifications

• 5-10 years of experience in MS Dynamics CRM 365 Customer Service, Marketing and Sales.
• Strong knowledge of CRM configuration and architecture.
• Experience in designing and redesigning Customer Service and Marketing processes.

Responsibilities

• Deploy detailed understanding of MS Dynamics CRM configuration.
• Drive implementation initiatives that enhance business performance.
• Provide best practices direction based on MS Dynamics 365 CRM standards.

Skills

Microsoft Dynamics CRM 365

Business Analysis

Customer Service

Marketing

Sales Process

Case Management

Tools

MS Dynamics CRM

Power Platform

Job description

Areas of Work: Microsoft Business Analyst/Functional Consultant – MS D365 Customer Service

Years of Exp: 5-10Years

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:-

• Deploy understanding of detailed MS Dynamics CRM configuration: Use customization and MS Dynamics 365 CRM architecture & landscape
• Use prior experience with MS Dynamics 365 CRM configuration: Apply thorough knowledge & hands-on experience of MS Dynamics Customer Service, Marketing and Sales modules as well as Power Platform expertise.
• Extensive Microsoft D365 Customer Service, Marketing & Sales Implementation experience and developing enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant.
• Provide best practices direction and implement approach based on MS Dynamics 365 CRM standards.
• Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options.
• Develop knowledge of prevailing trends, financials, and operating drivers across multiple industry segments.

Bring your best skills forward to excel at the role:

• Leverage expertise in designing key tools: Apply the 5-6 years of expertise in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation.
• Enable MS Dynamics 365 CRM solution: Apply this to facilitate solution build on MS Dynamics CRM ecosystem (Customer Service, Marketing, Sales, etc.).
• Apply key business Analysis skills: Focus on process analysis and designing/redesigning Customer Service and Marketing processes with the purpose of resolving process bottlenecks and pain areas.
• Hands‑on with MS Dynamics 365 Customer Service, Marketing, Sales – Power Platform knowledge Good to Have.
• Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements.