Microsoft Dynamics 365 CRM Technical Business Analyst

Tekskills Inc.; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Tekskills Inc. in Hyderabad seeks a Business Analyst to deeply understand corporate processes around D365 deployments, focusing on post-sales service workflows. You will gather requirements, define BRDs, and support configuration and development with real-world feedback.

You will also analyze enterprise data from the D365 system, mine insights, and collaborate with the post-sales team to optimise processes and system usage for better service quality.

Responsibilities

• Deeply understand corporate processes around D365 deployments, focusing on post-sales service workflows; gather requirements, define BRDs, and support configuration and development with real-world feedback.
• Analyze enterprise data generated by D365; mine insights, identify optimization opportunities, and provide data-driven support for decision-making and service improvements in post-sales.
• Review and optimize business processes, propose improvements integrating D365 features and post-sales requirements, and collaborate with the post-sales team to resolve pain points.

Job description

Role & responsibilities

Job Description:

1. Deeply understand corporate business processes, especially in the application scenarios of D365 system, with a focus on integrating knowledge of post sales service business and processes. Through methods such as interviews and business observations, comprehensively collect requirements from business departments, accurately identify business pain points, clarify business objectives, and create detailed and professional D365 business requirement documents, providing a solid foundation for system configuration, customization, and development. Leverage your post sales service knowledge to engage with customers during the post sales phase, gather feedback on system usage, and ensure continuous improvement of the D365 solution based on real - world post sales experiences.
2. Conduct in - depth analysis of business data generated by the enterprise based on the D365 system. Utilize data analysis tools to mine data value, combine industry data with the enterprises actual situation, identify potential problems and optimization directions in business operations, and provide data - driven support for business decisions and D365 system function optimization. Apply your understanding of post sales service processes to analyse data related to customer support requests, system issues, and user satisfaction, identify areas for enhancement, and inform post - implementation improvements from a post sales service perspective.
3. Participate in the review and optimization of enterprise business processes. Relying on the D365 system and your expertise in post-sales service business and processes, analyze the adaptability of existing processes to system functions, discover process bottlenecks and redundant links. Propose process improvement plans that integrate D365 system features, industry best practices, and post sales service requirements, enhancing business operation efficiency, system utilization effectiveness, and post sales service quality. Collaborate with the post sales team, using your process knowledge to understand customer pain points during system operation and incorporate these insights into process optimization efforts.

Preferred candidate profile