Microsoft Dynamics CRM - Business Analyst

Manatal; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Manatal is looking for a Microsoft Dynamics CRM Business Analyst in Bengaluru, India. The role requires 5 to 8 years of experience, strong analytical skills, and hands-on experience with Dynamics 365. Candidates should have a Bachelor's degree in Computer Science or MIS, along with excellent communication skills. Responsibilities include configuring MS Dynamics CRM, working with clients to understand their needs, and creating relevant documentation. The position is office-based and full-time.

Qualifications

• 5 to 8 years of experience as an MS Dynamics CRM Consultant in a client-facing role.
• 2 to 3 years of MS Dynamics CRM experience, with preference for Dynamics 365 latest version.
• Strong analytical and technical skills required.

Responsibilities

• Design, configure, and administer MS Dynamics CRM.
• Work closely with customers to identify requirements and design solutions.
• Create documentation for customers including functional requirements.

Skills

MS Dynamics CRM

Analytical skills

Communication

Agile process understanding

Education

Bachelor's Degree in Computer Science or MIS

Job description

Microsoft Dynamics CRM - Business Analyst

About the job Microsoft Dynamics CRM - Business Analyst

Experience: 5 to8 years

Work Type: Work from Office

Employment Type:Full Time

Responsibilities:

• Experience as an MS Dynamics CRM Consultant in Client facing role is highly recommended.
• Hands on Experience in Designing, Configuring or administering MS Dynamics CRM.
• Strong understanding and deep functional knowledge of Microsoft Dynamics CRM.
• Work Closely with Customer, SME and technical teams to understand their Strategy and identify their requirements and design integrated solutions.
• Implement, maintain and support the solutions built for customers on MS Dynamics 365 Customer engagement.
• Create documentation for customers, including PowerPoint presentations and Visio workflows regarding functional requirements, design training, process engineering etc.
• Installation, Setup and configuration of MS CRM.
• Conduct solution testing and assist with User acceptance testing.
• Strong analytical and technical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Experience in authoring user stories and use cases from project business requirements and multiple stakeholders and maintain product backlog.
• Good understanding on SDLC and Agile process.
• Dynamics 365 Functional Certification is Must.

Requirements:

• Bachelors Degree in Computer Science or MIS.
• 2 to 3 years of MS Dynamics CRM Experience (Dynamics 365 latest version experience preferred).
• Highly effective communication skills (both written and verbal) to facilitate the solicitation, interpretation, and documentation of requirements.
• An ability to work with minimal supervision and independently prioritize and execute based on business/customer demand.