Office Associate / Workplace Support Associate

Kizuna Property Services LLP; Mumbai; On-site; INR 279,000 - 391,000; Full time

Job summary

Kizuna Property Services LLP is hiring an on-site Office & Hospitality Assistant for our premium coworking centre at Bandra Kurla Complex, Mumbai. You will ensure a polished workplace, support pantry services, and keep meeting spaces ready for client engagements.

Ideal candidates have 1–3 years in office support or hospitality, good English/Hindi/Marathi communication, and a neat, service-oriented demeanor.

Qualifications

• Minimum HSC (12th Standard); Graduate preferred.
• 1–3 years in office support, hospitality services, pantry operations, facility services, front-office support, or customer service.
• Experience in hotels, corporate offices, coworking spaces, business centres, or premium properties preferred.
• Good grooming, professional appearance, and service-oriented attitude.
• Physically fit to perform operational duties.
• Honest, dependable, and customer-focused.

Responsibilities

• Prepare and serve beverages; keep pantry clean and stocked.
• Set up and maintain meeting rooms; ensure readiness.
• Assist with photocopying, scanning, and filing; manage office supplies.
• Support reception during peak periods and assist visitors.
• Coordinate events, workshops, and hospitality arrangements.
• Report safety issues; follow all safety procedures.
• Assist with housekeeping coordination and cleanliness oversight.
• Support vendor coordination during events.

Skills

Customer service

Hospitality

Communication

Attention to detail

Education

HSC (12th standard)

Graduate preferred

Job description

Supports the smooth day-to-day operations of a premium 50,000 sq. ft. co-working business centre. The role focuses on workplace support, pantry services, meeting room readiness, hospitality assistance, material movement, and general office support — ensuring members, visitors, and guests always experience a clean, organized, well-maintained, and hospitality-oriented workplace.

Key objectives

• Support daily business centre operations.
• Maintain workplace presentation and cleanliness standards.
• Ensure meeting rooms are fully prepared and operational.
• Deliver prompt pantry and hospitality services.
• Assist members, visitors, and guests professionally.
• Support workplace events and member engagement activities.
• Ensure timely movement of materials, documents, and supplies.
• Uphold Omotenashi-inspired service standards.

Key responsibilities — Pantry & Hospitality Services

• Prepare and serve tea, coffee, beverages, and refreshments to clients, members, and guests.
• Ensure pantry areas remain clean, hygienic, and well-stocked at all times.
• Monitor and replenish pantry supplies and consumables.
• Assist during client meetings, events, and VIP visits.
• Support hospitality requirements for conferences, workshops, and member events.

Key responsibilities — Meeting Room & Workplace Readiness

• Set up meeting rooms before scheduled meetings.
• Ensure availability of water, stationery, presentation materials, and refreshments.
• Check meeting room cleanliness and readiness throughout the day.
• Assist with room reconfiguration for events and workshops.
• Report any equipment or facility issues immediately.

Key responsibilities — Office Support Services

• Handle internal movement of documents, parcels, and office materials.
• Assist with photocopying, scanning, binding, and filing activities.
• Support inventory management of office supplies and stationery.
• Coordinate courier dispatches and incoming deliveries.
• Assist administrative and facility teams with day-to-day operational tasks.

Key responsibilities — Workplace Maintenance Support

• Conduct routine inspections of common areas.
• Report maintenance requirements, housekeeping issues, and safety concerns.
• Coordinate with housekeeping staff to maintain workplace cleanliness standards.
• Monitor availability of consumables in pantries, washrooms, and common areas.
• Assist the Facility Manager during facility inspections and audits.

Key responsibilities — Client & Visitor Assistance

• Support reception and front-office teams during peak periods.
• Assist visitors and members with directions and workplace information.
• Escort visitors when required.
• Help create a friendly, welcoming atmosphere for all occupants and guests.
• Respond promptly and courteously to service requests.

Key responsibilities — Event & Community Support

• Assist in organizing member events, workshops, and networking sessions.
• Set up event spaces and hospitality arrangements.
• Support vendor coordination during events.
• Ensure smooth execution of workplace activities and functions.

Key responsibilities — Health, Safety & Compliance

• Follow all safety, emergency, and security procedures.
• Maintain cleanliness and hygiene standards.
• Support emergency evacuation procedures if required.
• Report unsafe conditions or incidents immediately.
• Comply with company policies and workplace regulations.

Required experience and qualifications

• Minimum HSC (12th Standard); Graduate preferred.
• 1–3 years in office support, hospitality services, pantry operations, facility services, front-office support, or customer service.
• Experience in hotels, corporate offices, coworking spaces, business centres, or premium commercial properties preferred.
• Basic understanding of workplace etiquette and customer service.
• Good personal grooming and professional appearance.
• Physically fit to perform operational support duties.
• Honest, dependable, and service-oriented attitude.

Language requirements

• Basic to good communication skills in English, Hindi, and Marathi.
• Ability to understand and assist clients and visitors professionally.

Preferred skills and qualifications

• Experience in premium hospitality or business centre environments.
• Pantry and meeting room service experience.
• Understanding of professional workplace behaviour.
• Good interpersonal skills and positive attitude.
• Ability to work in shifts and during special events when required.
• Customer-focused mindset.
• Strong attention to cleanliness and presentation standards.

Key performance indicators

• Meeting Room Readiness Score ≥ 98%
• Service Request Response Time ≥ 95%
• Pantry Hygiene Audit Score ≥ 95%
• Workplace Presentation Standards ≥ 95%
• Timely Completion of Assigned Tasks ≥ 95%
• Client / Member Service Feedback ≥ 90%
• Zero Safety Violations

Location: Bandra Kurla Complex, Mumbai. Employment type: full-time, on-site.