Receptionist / Workplace Experience Executive

Kizuna Property Services LLP; Mumbai; On-site; INR 420,000 - 650,000; Full time

Benefits offered by this job

Premium coworking environment

On-site facilities

Job summary

Kizuna Property Services LLP in Bandra Kurla Complex, Mumbai, seeks a proactive Front Desk & Reception Associate to greet members and guests, manage the reception, and coordinate meeting rooms with a hospitality-first mindset.

You will deliver Omotenashi-inspired service, handle inquiries, support visitor management, and assist with events while maintaining a polished workplace and delivering a memorable coworking experience.

Qualifications

• Bachelor's degree or diploma in hospitality or related field preferred.
• 2–4 years in reception, guest relations, front office, concierge, or hospitality.
• Experience in premium hotels, serviced offices, coworking spaces, or corporate environments preferred.
• Excellent verbal and written communication skills.
• Proficiency in MS Office and visitor management systems.

Responsibilities

• Greet and welcome members, visitors, and guests professionally.
• Manage the reception desk and maintain a polished front-office environment.
• Handle incoming calls, emails, and general enquiries.
• Direct visitors to meeting rooms, offices, or facility areas.
• Ensure visitor registrations and security protocols are followed.
• Coordinate meeting room bookings and video conferencing support.
• Support VIP visits and executive-level client visits.
• Assist in coordinating community events and member engagement.
• Maintain records of visitors, access cards, courier deliveries, and requests.

Skills

Communication skills

Multitasking

Guest relations

Professional grooming

Education

Bachelor's or Diploma in Hospitality

Tools

MS Office

Visitor management systems

Job description

Serves as the first point of contact for members, visitors, guests, vendors, and corporate clients at a premium 50,000 sq. ft. co-working business centre in BKC. Combines front-office operations, concierge services, client engagement, visitor management, hospitality, and administrative support to create a seamless and memorable workplace experience — delivering warm, professional, and anticipatory service in the spirit of Omotenashi.

Key objectives

• Create an exceptional first impression for all visitors and members.
• Deliver premium hospitality and concierge-style service.
• Ensure smooth front-office and reception operations.
• Manage visitor journeys efficiently and professionally.
• Support client satisfaction and member engagement initiatives.
• Maintain the highest standards of workplace presentation.
• Facilitate seamless meeting room and guest management.
• Support operational teams in delivering a world-class workplace experience.

Key responsibilities — Front Desk & Reception Management

• Greet and welcome members, visitors, and guests in a professional and courteous manner.
• Manage the reception desk and maintain a polished, professional front-office environment.
• Handle incoming telephone calls, emails, and general enquiries.
• Direct visitors and guests to appropriate meeting rooms, offices, or facility areas.
• Ensure visitor registrations, access permissions, and security protocols are followed.

Key responsibilities — Hospitality & Workplace Experience

• Deliver premium hospitality aligned with Omotenashi service principles.
• Anticipate member and guest needs and provide proactive assistance.
• Coordinate visitor refreshments and meeting room hospitality arrangements.
• Ensure reception, waiting areas, lounge spaces, and meeting rooms remain presentation-ready.
• Build positive relationships with members and occupants.

Key responsibilities — Visitor & Meeting Room Management

• Manage visitor management systems and guest registrations.
• Coordinate meeting room bookings and scheduling.
• Ensure meeting rooms are properly prepared before client meetings.
• Assist in arranging video conferencing and meeting support requirements.
• Support VIP visits and executive-level client visits.

Key responsibilities — Client Service & Member Engagement

• Act as a primary touchpoint for day-to-day member requests.
• Escalate issues and service requests to the Facility & Office Manager as required.
• Assist in coordinating community events, networking sessions, and member engagement activities.
• Gather client feedback and contribute to service improvement initiatives.
• Help foster a welcoming and collaborative coworking community.

Key responsibilities — Administrative Support

• Maintain records of visitors, access cards, courier deliveries, and client requests.
• Support document management and office administration tasks.
• Coordinate incoming and outgoing courier, mail, and package handling.
• Maintain inventory of reception and hospitality supplies.
• Assist with vendor coordination when required.

Key responsibilities — Health, Safety & Compliance

• Follow all workplace safety and security protocols.
• Assist during emergency situations and evacuation procedures.
• Report facility issues, safety hazards, or operational concerns promptly.
• Ensure compliance with visitor access and security procedures.

Required experience and qualifications

• Bachelor's Degree or Diploma in Hospitality, Hotel Management, Tourism, Business Administration, or related field preferred.
• Minimum 2–4 years in reception, guest relations, front office, concierge, customer service, coworking operations, or hospitality.
• Experience in premium hotels, serviced offices, business centres, coworking spaces, luxury residential developments, or corporate environments preferred.
• Excellent verbal and written communication skills.
• Professional grooming and presentation standards.
• Strong customer service and interpersonal skills.
• Ability to multitask and remain composed in a fast-paced environment.
• Strong administrative and organizational abilities.
• Proficiency in MS Office and visitor management systems.

Language requirements

• Excellent proficiency in English, Hindi, and Marathi.
• Additional foreign language proficiency, particularly Japanese, will be an advantage.

Preferred skills and qualifications

• Experience working in luxury hotels, coworking spaces, serviced offices, or premium commercial properties.
• Concierge or Guest Relations experience.
• Familiarity with meeting room booking systems.
• Strong conflict resolution and guest handling abilities.
• Ability to manage VIP guests and executive-level visitors.
• Hospitality-first mindset with attention to detail.
• Experience coordinating workplace events and member engagement activities.

Key performance indicators

• Visitor Satisfaction Score ≥ 95%
• Client & Member Satisfaction Score ≥ 90%
• Reception Response Time Compliance ≥ 95%
• Meeting Room Readiness Score ≥ 98%
• Visitor Registration Accuracy ≥ 99%
• Complaint Escalation Compliance ≥ 95%
• Workplace Presentation & Audit Score ≥ 90%

Location: Bandra Kurla Complex, Mumbai. Employment type: full-time, on-site.