Member Relations Manager

91 Springboard Business Hub; Gurugram District, Bengaluru, Dadri; On-site; INR 400,000 - 700,000; Full time

Job summary

91 Springboard Business Hub Private Limited in Gurugram is seeking a Member Relations Manager to create a welcoming, professional environment for members, visitors, and clients. You will lead front-desk operations and coordinate with internal teams to enhance workplace satisfaction.

You will greet guests, handle inquiries, onboard new members, and promote community engagement. The role also covers driving seat expansion, ancillary revenue, event support, and ensuring clean, well-maintained

Qualifications

• 2–3 years of relevant experience.
• Excellent communication and interpersonal skills.
• Customer service experience, preferably in hospitality or co-working spaces.
• Strong problem-solving abilities and a proactive approach.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of office management tools (CRM, booking systems) is a plus.

Responsibilities

• Greet and assist guests, members, and visitors professionally.
• Handle inquiries via phone, email, and in-person regarding memberships, facilities, and services.
• Maintain a friendly and engaging environment to enhance member satisfaction.
• Address and resolve member concerns and requests efficiently.
• Assist with onboarding new members and provide hub tours to prospective clients.
• Build relationships with members to foster a strong community.
• Actively seek seat expansion opportunities with the existing teams.
• Price escalation upon renewal of team contracts.
• Drive ancillary revenue such as meeting room, day passes, etc.
• Ensure that meeting rooms, common areas, and workspaces are clean and well-maintained.
• Coordinate with housekeeping, IT, and maintenance teams to resolve facility-related issues.
• Monitor and restock office supplies, beverages, and amenities.
• Assist in organizing and promoting networking events, workshops, and community activities.
• Encourage collaboration and engagement among members.
• Support marketing efforts for events and special initiatives.

Skills

Communication skills

Interpersonal skills

Customer service

Multitasking

Problem-solving

Proactive approach

Tools

CRM

Booking systems

Job description

Company: 91 Springboard Business Hub Private Limited

Designation: Member Relations Manager

Position description: A Guest Relations Executive will be responsible for creating a welcoming and professional environment for members, visitors, and clients. Have to ensure a seamless customer experience by managing front-desk operations, addressing member needs, and coordinating with internal teams to enhance workplace satisfaction.

Front Desk & Customer Service

• Greet and assist guests, members, and visitors professionally.
• Handle inquiries via phone, email, and in-person regarding memberships, facilities, and services.
• Maintain a friendly and engaging environment to enhance member satisfaction.

Member Support & Engagement

• Address and resolve member concerns and requests efficiently.
• Assist with onboarding new members and provide hub tours to prospective clients.
• Build relationships with members to foster a strong community.

Business & Growth

• Actively seek seat expansion opportunities with the existing teams.
• Price escalation upon renewal of team contracts.
• Drive ancillary revenue such as meeting room, day passes, etc.

Facility & Operations Support

• Ensure that meeting rooms, common areas, and workspaces are clean and well-maintained.
• Coordinate with housekeeping, IT, and maintenance teams to resolve facility-related issues.
• Monitor and restock office supplies, beverages, and amenities.

Events & Community Building

• Assist in organizing and promoting networking events, workshops, and community activities.
• Encourage collaboration and engagement among members.
• Support marketing efforts for events and special initiatives.

Requirements

• 2-3 years of relevant experience.
• Excellent communication and interpersonal skills.
• Customer service experience, preferably in hospitality or co-working spaces.
• Strong problem-solving abilities and a proactive approach.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of oce management tools (CRM, booking systems) is a plus.