Member Relations Manager

91 Springboard Business Hub Private Limited; Mumbai; On-site; INR 420,000 - 540,000; Full time

Job summary

91Springboard Business Hub Pvt. Ltd. invites applications for a Member Relations Manager in Mumbai. The role focuses on welcoming guests, assisting members, handling inquiries, and promoting hub services.

Ideal candidates will have 1–3 years in hospitality or service, strong communication, customer service mindset, and familiarity with CRM or booking systems. This is a permanent, full-time position based in our Mumbai hub.

Qualifications

• 0-2 years experience in Hospitality or service industry
• Excellent communication and interpersonal skills
• Customer service experience, preferably in hospitality or co-working spaces
• Strong problem-solving abilities and a proactive approach
• Ability to multitask and work in a fast-paced environment
• Knowledge of office management tools (CRM, booking systems) is a plus

Responsibilities

• Greet and assist guests, members, and visitors professionally.
• Handle inquiries via phone, email, and in-person regarding memberships, facilities, and services.
• Maintain a friendly and engaging environment to enhance member satisfaction.
• Address and resolve member concerns and requests efficiently.
• Assist with onboarding new members and provide hub tours to prospective clients.
• Build relationships with members to foster a strong community.
• Actively seek seat expansion opportunities with existing teams and drive ancillary revenue such as meeting room bookings and day passes.
• Coordinate with housekeeping, IT, and maintenance teams to resolve facility-related issues.

Job description

1 - 3 Years

Permanent

Job Description

Company: 91Springboard Business Hub Pvt. Ltd.

Designation: Member Relations Manager

About the Company:

At 91Springboard, our mission is to harness the power of design to deliver top-of-the-line office spaces and exceptionalexperiences for our customers. From our first co-working space in Delhi in 2012, we have grown to 34+ hubs across eightcities, including Bengaluru, Mumbai, New Delhi, Hyderabad, Gurugram, Noida, Pune, and Goa. We provide the widest range offlex workspace solutions in India, offering access to one of the country’s largest networks of working professionals. Ourcommunity boasts over 25,000+ members across 50 diverse industries like IT, Fintech, Edutech, Logistics, Media andEntertainment, Tourism, Healthcare, Fashion, Handicrafts, and E-commerce. Whether you're a freelancer, start-up, or largeenterprise, we have something for everyone at every phase of their journey.

Key Responsibilities:

• Greet and assist guests, members, and visitors professionally.
• Handle inquiries via phone, email, and in-person regarding memberships, facilities, and services.
• Maintain a friendly and engaging environment to enhance member satisfaction.
• Member Support & Engagement:
  • Address and resolve member concerns and requests efficiently.
  • Assist with onboarding new members and provide hub tours to prospective clients
  • Build relationships with members to foster a strong community.
• Business & Growth:
  • Actively seek seat expansion opportunities with the existing teams.
  • Price escalation upon renewal of team contracts.
  • Drive ancillary revenue such as meeting room, day passes etc.
• Facility & Operations Support:
  • Ensure that meeting rooms, common areas, and workspaces are clean and well-maintained.
  • Coordinate with housekeeping, IT, and maintenance teams to resolve facility-related issues.
  • Monitor and restock office supplies, beverages, and amenities.
• Events & Community Building:
  • Assist in organizing and promoting networking events, workshops, and community activities.
  • Encourage collaboration and engagement among members.
  • Support marketing efforts for events and special initiatives.

Requirements:

• 0-2 Years experience in Hospitality or service industry
• Excellent communication and interpersonal skills.
• Customer service experience, preferably in hospitality or co-working spaces.
• Strong problem-solving abilities and a proactive approach.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of office management tools (CRM, booking systems) is a plus.