Member Of Technical Staff - Iii, Technical Support

Mavenir; Karnataka; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Mavenir is seeking an experienced professional to provide technical support for RAN, PACO and IMS products, ensuring high availability of Packet Core elements. The role requires diagnosing data, voice, and signaling issues, and performing 24x7 L2/L3 support as per shift or on-call requirements.

You will analyze interfaces such as S1, S5/S8, N2, N3, N4, N6, N11, Gy/Gx and utilize protocol analyzers to solve complex network problems.

Qualifications

• 10+ years of overall experience in telecom/networking.
• Bachelor's degree in Engineering (Telecommunications, Electronics, Computer Science, or equivalent).
• 3GPP / LTE / 5G Core certifications required.

Responsibilities

• Provide technical support for RAN, PACO and IMS products of Mavenir.
• Monitor Packet Core network elements to ensure high availability, performance, and reliability.
• Identify and resolve issues affecting data, voice (VoLTE), and signaling traffic.
• Perform 24×7 L2/L3 operational support as per shift or on-call requirements.
• Troubleshoot signaling and user-plane issues involving: GTP-C / GTP-U, Diameter, SIP, HTTP/2 (5G SBA interfaces).
• Analyze interfaces such as S1, S5/S8, N2, N3, N4, N6, N11, Gy/Gx.
• Use protocol analyzers and traces to diagnose complex network problems.

Skills

RAN support

L2/L3 support

Network protocols

Troubleshooting

Data/Signaling diagnostics

Education

Bachelor's degree in Engineering

Tools

Protocol analyzers

Network tracing

Job description

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systems (e.g., electro/mechanical equipment, computer, complex software, or networked and wireless systems).

Key Responsibilities

Provide technical support for RAN , PACO and IMS products of Mavenir.

• Monitor Packet Core network elements to ensure high availability, performance, and reliability
• Proactively identify and resolve issues affecting data, voice (VoLTE), and signaling traffic
• Perform 24×7 L2/L3 operational support as per shift or on-call requirements
• Troubleshoot signaling and user-plane issues involving:
• GTP-C / GTP-U ,Diameter, SIP,HTTP/2 (5G SBA interfaces)
• Analyze interfaces such as S1, S5/S8, N2, N3, N4, N6, N11, Gy/Gx
• Use protocol analyzers and traces to diagnose complex network problems

Job Requirements

10+ yrs of overall exp.. Bachelor’s degree in Engineering (Telecommunications, Electronics, Computer Science, or equivalent)

• 3GPP / LTE / 5G Core certifications

• MME, SGW, PGW, HSS, PCRF

• AMF, SMF, UPF, UDM, AUSF, PCF, NRF

Hands-on experience supporting data, signaling, and control plane issues

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.