Member of Technical Staff - II, Technical Support

Mavenir Systems, Inc.; Bengaluru; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Mavenir Systems, Inc. in Bengaluru seeks an experienced Packet Core Support Engineer to manage and optimize 4G/5G core networks. You will troubleshoot incidents, perform RCA, and coordinate with RAN/OCS/IMS teams to ensure high availability and service quality.

6–12 years telecom experience and strong knowledge of LTE/5G protocols are required. Experience with Unix/Linux, scripting basics, and cloud/NFV/Kubernetes is a plus.

Qualifications

• 6–12 years of telecom experience, with strong exposure to 4G/5G Packet Core.
• Strong knowledge of LTE/5G architecture and protocols (GTP, S1AP, Diameter, PFCP, NGAP, HTTP/2).
• Experience in troubleshooting and incident management in live networks.
• Familiarity with Unix/Linux systems and basic scripting.
• Understanding of virtualization/cloud (NFV, Kubernetes) is a plus.

Responsibilities

• Provide L2/L3 support for Packet Core nodes such as SGW, PGW, MME, PCRF, PCF, AMF, SMF, UPF.
• Monitor network performance and handle incidents, outages, and escalations.
• Perform troubleshooting, root cause analysis (RCA), and issue resolution.
• Manage software upgrades, patches, and configuration changes.
• Ensure SLA compliance and service availability.
• Collaborate with cross-functional teams (RAN, OCS, IMS, Platform, ST/R&D).
• Maintain documentation and prepare operational reports.
• Support network optimization and capacity planning activities.

Skills

Packet Core

Troubleshooting

LTE/5G Architecture

Unix/Linux

Scripting basics

Tools

Kubernetes

NFV

Job description

Role Summary

We are seeking an experienced Packet Core Support Engineer with 6-12 years of telecom experience to manage, troubleshoot, and optimize packet core network elements. The role involves ensuring high availability, performance, and operational excellence of 4G/5G core networks.

Key Responsibilities

• Provide L2/L3 support for Packet Core nodes such as SGW, PGW, MME, PCRF, PCF, AMF, SMF, UPF
• Monitor network performance and handle incidents, outages, and escalations
• Perform troubleshooting, root cause analysis (RCA), and issue resolution
• Manage software upgrades, patches, and configuration changes
• Ensure SLA compliance and service availability
• Collaborate with cross-functional teams (RAN, OCS, IMS, Platform, ST/R&D)
• Maintain documentation and prepare operational reports
• Support network optimization and capacity planning activities

Job Requirements

• 6-12 years of experience in telecom, with strong exposure to 4G/5G Packet Core
• Strong knowledge of LTE/5G architecture, protocols (GTP, S1AP, Diameter, PFCP, NGAP, HTTP/2)
• Experience in troubleshooting and incident management in live networks
• Familiarity with Unix/Linux systems and basic scripting
• Understanding of virtualization/cloud (NFV, Kubernetes) is a plus
• Good analytical, communication, and problem-solving skills

Accessibility Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.

We embrace disruptive, innovative technology architectures and business models that drive service agility, flexibility, and velocity. With solutions that propel NFV evolution to achieve web-scale economics, Mavenir offers solutions to help CSPs with cost reduction, revenue generation, and revenue protection. We have strong values and are always looking for like-minded individuals to join us in the path to change the shape of our industry. United: One Company; One team; One Unified Vision Passionate: Big thinkers with audacious ideas and solutions Honorable: Integrity, respect and commitment is in our DNA. Fearless: Courageous, bold, determined and challengers of the 'norm'.

PLEASE NOTE: Mavenir will only communicate with you about your application through an "@Mavenir.com" or "[e-mail]" email address. Further, our site (including recruiting information) is only available at the "mavenir.com" and myworkdayjobs.com domains. Criminals may attempt to impersonate Mavenir or recruiting companies online. Please remember that Mavenir will never request that you wire funds or otherwise send money to us or any third party as part of your employment application. Please use caution and care when sending information online, and do not send us any sensitive personal information, such as Social Security numbers, through the Internet.

If you have any question about your application or a communication from us, please do not hesitate to reach out to us at [phone] or email [e-mail].