Senior Member of Technical Staff - II, Technical Support

Mavenir; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Mavenir in India seeks an experienced Technical Support Specialist for IMS/RCS telecom networks. You will provide proactive, SLA-driven support for complex customer issues and collaborate with field engineers to resolve incidents efficiently.

Responsibilities include creating MOPs and executing CRs in lab and production environments, and applying in-depth knowledge of Kubernetes (K8) to troubleshoot application and cluster-related problems while working directly with customers to ensure timely

Qualifications

• 8+ years in IMS/RCS telecom support.
• Proactive SLA-driven issue handling.
• Experience creating MOPs and executing CRs.
• Kubernetes troubleshooting expertise.

Responsibilities

• Provide proactive support for customer-reported issues within SLA.
• Create MOP and execute CRs for tasks in customer lab and in production network.
• Knowledgeable in Kubernetes for troubleshooting applications and K8-related issues.
• Work independently and with customers directly for timely deliveries.

Skills

Customer support

Troubleshooting

Independent worker

SLA awareness

Tools

Kubernetes

Job description

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Specializes in providing customer support and technical analysis and troubleshooting for Mavenir products and the customer ecosystem nodes.

Key Responsibilities

• Need to provide proactive support for customer reported issues within SLA
• Should be able to Create MOP and Execute the CRs for the respective task in Customer Lab and in production network.
• Should be having sufficient knowledge of K8 for troubleshooting and analysis the application and K8 related issues.
• Should be able to work independently and work with Customer directly for timely deliveries.

Job Requirements

• Should have 8+ year of experience in Support role for IMS/RCS based telecom network.
• Need to provide proactive support for customer reported issues within SLA
• Should be able to Create MOP and Execute the CRs for the respective task in Customer Lab and in production network.
• Should be having sufficient knowledge of K8 for troubleshooting and analysis the application and K8 related issues.
• Should be able to work independently and work with Customer directly for timely deliveries.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.