Customer support / Technical support (US Voice)

HTC Global Services, Inc.; Chennai District; On-site; INR 300,000 - 480,000; Full time

Benefits offered by this job

Hybrid and Workplace flexibility

Work-Life-Balance

Career development plan

Rewards & Recognition program

L&D focuses on upskilling

Emerging Technologies experience

Job summary

HTC Global Services, Inc. in Chennai invites applications for Customer support / Technical support (US Voice). The role requires 1–3 years in international voice processes, strong communication, and the ability to resolve customer queries efficiently.

The position is full-time, onsite, with night shifts and rotational week-offs. Responsibilities include handling calls, troubleshooting basic issues, documenting interactions, and escalating complex cases when needed.

Qualifications

• Experience in international voice process is mandatory.
• Excellent verbal communication and customer handling skills.
• Strong interpersonal, problem-solving, and multitasking abilities.

Responsibilities

• Respond to and resolve tickets via calls in a timely and professional manner.
• Troubleshoot basic hardware, software, and networking issues.
• Escalate complex problems to second-level support teams when needed.
• Maintain accurate records and documentation of interactions.
• Assist with user account setup, access, and related tasks.
• Ensure high levels of customer satisfaction through effective communication.

Skills

International voice process

Verbal communication

Customer handling

Multitasking

Job description

Customer support / Technical support (US Voice)

Location: Chennai (TN) | Employment Type: Full Time - 40 hours per week | Job Level: T1 | Work Preference: Onsite at work location address | Job Code: 245079

Job Description:

About the Role:

We are seeking an experienced Customer support / Technical support (US Voice) with minimum 1 year to 3 years of experience in an international voice process and this primarily requires strong international voice process experience, excellent communication skills, and the ability to handle customer queries efficiently while ensuring a positive support experience.

Key Responsibilities

• Candidate should have prior work experience in international voice support (US/UK/EU).
• Respond to and resolve tickets over calls in a timely and professional manner.
• Troubleshoot hardware, software, and basic networking issues.
• Escalate complex problems to second-level support teams
• Maintain accurate records and documentation
• Assist with user account setup, access, and other user related tasks.
• Ensure high levels of customer satisfaction through effective communication and problem resolution.

Required Skills & Qualifications:

• Atleast 1 to 4 years of experience in an international voice process is mandatory.
• Excellent verbal communication and customer handling skills.
• Strong interpersonal, problem-solving, and multitasking abilities.
• Willingness to work in US/rotational shifts.

Location: Chennai; Locality - Vandalur

Shift: Night shift & rotational week-off

Transportation: One-way cab facility (drop) is provided

Immediate joiners preferred.

Walk-in Details

Monday to Friday

Time – 11:00am to 5:00pm

At HTC Global Services, our culture is an embodiment of who we are – a value-led organizationcommitted to success of our people and customers.

• Hybrid and Workplace flexibility
• Work-Life-Balance
• Well-defined career development plan
• Rewards & Recognition program
• L&D focuses on upskilling
• Hands-on experience on Emerging Technologies and Digital Transformation
• Career Mobility programs

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