Mega Hiring For International Voice Process- Sector 135, Noida!

TP; Dadri; On-site; INR 425,000 - 450,000; Full time

Benefits offered by this job

Two-Way Cab Facility

5 Days Working

Job summary

Teleperformance invites applications for an International Voice Process role in India. The position offers 4.25–4.50 LPA with 24/7 rotational shifts and 5 working days per week, including rotational offs. Two-Way Cab facility is provided.

The eligibility requires a minimum of 6 months experience in International BPO Voice Process, excellent English communication, good listening and problem-solving skills, and basic computer typing ability. Graduation is not mandatory.

Qualifications

• Minimum 6 months of experience in International BPO Voice Process.
• Graduation is not mandatory.
• Excellent verbal communication skills in English.
• Strong listening, comprehension, and problem-solving abilities.
• Willingness to work in 24/7 rotational shifts.
• Basic computer knowledge and typing skills.

Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Provide accurate information and resolve customer queries effectively.
• Maintain high levels of customer satisfaction and service quality.
• Document customer interactions accurately in the system.
• Adhere to process guidelines and performance metrics.

Skills

English communication

Customer service

Listening skills

Problem solving

Job description

Teleperformance (TP) is a French multinational leader in digitally integrated business services, specializing in customer experience management and business process outsourcing across more than 100 countries.

We are hiring dynamic and customer-focused professionals for our International Voice Process. The ideal candidate should possess excellent communication skills and be comfortable working in a fast-paced environment while handling international customer interactions.

Key Responsibilities:

• Handle inbound and/or outbound customer calls professionally.
• Provide accurate information and resolve customer queries effectively.
• Maintain high levels of customer satisfaction and service quality.
• Document customer interactions accurately in the system.
• Adhere to process guidelines and performance metrics.

Eligibility Criteria:

• Minimum 6 months of experience in International BPO Voice Process is mandatory.
• Graduation is not mandatory.
• Excellent verbal communication skills in English.
• Strong listening, comprehension, and problem-solving abilities.
• Willingness to work in 24/7 rotational shifts.
• Basic computer knowledge and typing skills.

Compensation & Benefits:

• CTC: 4.25 LPA - 4.5 LPA.
• Shift: 24/7 Rotational Shifts.
• Working Days: 5 Days Working, 2 Rotational Week Offs.
• Transportation: Two-Way Cab Facility.