Meds Manager - Operations

MediBuddy; Bengaluru; Sur place; INR 1 400 000 - 2 000 000; Plein temps

Résumé du poste

MediBuddy is seeking a qualified Meds Ops Manager to own end-to-end vendor management and operational delivery for the Medicines vertical. You will oversee TAT adherence, fulfilment efficiency, catalogue accuracy, and lead a team while coordinating cross-functional and tech initiatives to improve Meds Ops performance.

You will manage vendor relationships, monitor performance, drive process improvements, and collaborate with Ops, Tech, CX, and Category teams to ensure smooth execution and

Qualifications

• B.Tech from a Tier 1/Tier 2 institute.
• Minimum 2 years of experience in operations, with proven team handling experience.
• Strong vendor management and coordination skills.
• Data-driven approach to TAT and fulfillment tracking.
• Ability to manage cross-functional stakeholders and lead process/tech improvement projects.
• Prior experience in healthcare, pharmacy, or e-commerce ops preferred.

Responsabilités

• Vendor & Operations Management – Own overall vendor management and day-to-day Meds Ops activity, ensuring smooth operational execution.
• TAT Adherence – Monitor and ensure turnaround time targets are consistently met across the fulfillment cycle.
• Fulfillment Improvement – Identify gaps and drive initiatives to improve order fulfillment rates and efficiency.
• Vendor Coordination – Act as the primary point of contact for vendor coordination, issue resolution, and performance reviews.
• Catalogue Management – Ensure accuracy, completeness, and timely updates of the medicine catalogue.
• Team Handling – Manage, mentor, and drive performance of the Meds Ops team.
• Customer Escalation Management – Oversee the customer escalation team, ensuring timely resolution and process improvements to reduce recurrence.
• Tech Project Leadership – Lead and coordinate technology projects related to Meds Ops, working closely with product/tech teams for feature rollouts and system improvements.
• Cross-Functional Coordination – Collaborate with internal stakeholders (Ops, Tech, CX, Category) to ensure alignment on goals and smooth execution.

Connaissances

Team handling

Vendor management

Data-driven

Cross-functional coordination

Tech project leadership

Operations management

Formation

B.Tech from a Tier 1/Tier 2 institute

Description du poste

Experience Required: 2+ years in operations and team handling

Role Summary

The Meds Ops Manager will own end-to-end vendor management and operational delivery for the Medicines vertical, ensuring TAT adherence, fulfillment efficiency, and catalogue accuracy, while managing a team and driving cross-functional and tech initiatives to improve Meds Ops performance.

Key Responsibilities

• Vendor & Operations Management – Own overall vendor management and day-to-day Meds Ops activity, ensuring smooth operational execution.
• TAT Adherence – Monitor and ensure turnaround time targets are consistently met across the fulfillment cycle.
• Fulfillment Improvement – Identify gaps and drive initiatives to improve order fulfillment rates and efficiency.
• Vendor Coordination – Act as the primary point of contact for vendor coordination, issue resolution, and performance reviews.
• Catalogue Management – Ensure accuracy, completeness, and timely updates of the medicine catalogue.
• Team Handling – Manage, mentor, and drive performance of the Meds Ops team.
• Customer Escalation Management – Oversee the customer escalation team, ensuring timely resolution and process improvements to reduce recurrence.
• Tech Project Leadership – Lead and coordinate technology projects related to Meds Ops, working closely with product/tech teams for feature rollouts and system improvements.
• Cross-Functional Coordination – Collaborate with internal stakeholders (Ops, Tech, CX, Category) to ensure alignment on goals and smooth execution.

Qualifications & Skills

• B.Tech from a Tier 1/Tier 2 institute
• Minimum 2 years of experience in operations, with proven team handling experience
• Strong vendor management and coordination skills
• Data-driven approach to TAT and fulfillment tracking
• Ability to manage cross-functional stakeholders and lead process/tech improvement projects
• Prior experience in healthcare, pharmacy, or e-commerce ops preferred