Meds Ops Manager

MediBuddy; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

MediBuddy is seeking a Meds Ops Manager who will own end-to-end vendor management and operational delivery for the Medicines vertical, ensuring TAT adherence and catalogue accuracy. You will lead a team and drive cross-functional initiatives with product and tech teams.

The role emphasizes performance improvement, stakeholder management, and escalation handling to ensure smooth fulfillment and customer satisfaction across the medicines segment.

Qualifications

• Minimum 2 years of operations experience with proven team handling.
• Strong vendor management and coordination skills.
• Data-driven approach to TAT and fulfillment tracking.
• Ability to manage cross-functional stakeholders and lead process/tech improvement projects.
• Prior experience in healthcare, pharmacy, or e-commerce ops preferred.

Responsibilities

• Own overall vendor management and day-to-day Meds Ops activity.
• Monitor and ensure turnaround time targets are met across fulfillment.
• Drive initiatives to improve order fulfillment rates and efficiency.
• Lead vendor coordination, issue resolution and performance reviews.
• Coordinate technology projects with product/tech teams for improvements.
• Collaborate with Ops, Tech, CX, and Category for alignment.

Skills

Vendor management

Coordination

Data-driven

Cross-functional leadership

Process improvement

Team handling

Healthcare ops

Education

B.Tech from a Tier 1/Tier 2 institute

Job description

The Meds Ops Manager will own end-to-end vendor management and operational delivery for the Medicines vertical, ensuring TAT adherence, fulfillment efficiency, and catalogue accuracy, while managing a team and driving cross-functional and tech initiatives to improve Meds Ops performance.

Key Responsibilities

• Vendor & Operations Management – Own overall vendor management and day-to-day Meds Ops activity, ensuring smooth operational execution.
• TAT Adherence – Monitor and ensure turnaround time targets are consistently met across the fulfillment cycle.
• Fulfillment Improvement – Identify gaps and drive initiatives to improve order fulfillment rates and efficiency.
• Vendor Coordination – Act as the primary point of contact for vendor coordination, issue resolution, and performance reviews.
• Catalogue Management – Ensure accuracy, completeness, and timely updates of the medicine catalogue.
• Team Handling – Manage, mentor, and drive performance of the Meds Ops team.
• Customer Escalation Management – Oversee the customer escalation team, ensuring timely resolution and process improvements to reduce recurrence.
• Tech Project Leadership – Lead and coordinate technology projects related to Meds Ops, working closely with product/tech teams for feature rollouts and system improvements.
• Cross-Functional Coordination – Collaborate with internal stakeholders (Ops, Tech, CX, Category) to ensure alignment on goals and smooth execution.

Qualifications & Skills

• B.Tech from a Tier 1/Tier 2 institute
• Minimum 2 years of experience in operations, with proven team handling experience
• Strong vendor management and coordination skills
• Data-driven approach to TAT and fulfillment tracking
• Ability to manage cross-functional stakeholders and lead process/tech improvement projects
• Prior experience in healthcare, pharmacy, or e-commerce ops preferred