Assistant Operations Manager

Ajay Enterprises; Chandigarh; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Ajay Enterprises in Chandigarh seeks an experienced Branch Operations and Sales leader to manage daily branch activities and coordinate across sales, warehouse, logistics, and finance teams.

The role drives sales growth, oversees inventory, ensures regulatory compliance, and leads a multidisciplinary team to meet targets and maintain service quality for hospitals, pharmacies, and distributors.

Qualifications

• Experience in pharmaceutical distribution or healthcare logistics.
• MBA or equivalent qualification preferred.
• 12-16 years of experience in pharmaceutical distribution or healthcare logistics or related industry.

Responsibilities

• Manage day-to-day branch operations including sales, dispatch, billing, logistics, and collections.
• Ensure smooth coordination between sales, warehouse, logistics, and finance teams.
• Monitor branch performance against targets and KPIs.
• Maintain operational efficiency and cost control.
• Drive branch sales growth and achieve monthly/quarterly targets.
• Develop and maintain relationships with hospitals, pharmacies, distributors, and key customers.
• Support the sales team with pricing approvals, order prioritization, and issue resolution.
• Identify opportunities to expand market reach and product penetration.
• Oversee inventory planning, stock availability, and timely replenishment.
• Ensure FIFO/FEFO compliance, expiry management, and minimal stock losses.
• Monitor inward, outward, and returns of pharmaceutical products.
• Coordinate with central warehouse and suppliers for stock movement.
• Ensure compliance with Drug Control regulations, GDP norms, and company SOPs.
• Maintain all statutory licenses, documentation, and audit readiness.
• Ensure proper storage conditions as per pharmaceutical standards.
• Lead, motivate, and manage branch staff including sales, billing, warehouse, and support teams.
• Conduct performance reviews, training, and staff development activities.
• Ensure discipline, attendance, and adherence to company policies.
• Ensure timely billing, collections, and reconciliation.
• Prepare and submit MIS, sales reports, inventory reports, and compliance updates to management.
• Handle escalations from customers and ensure timely resolution of complaints.
• Ensure high service levels for order fulfilment and delivery timelines.

Skills

Leadership

Pharma distribution operations

Communication skills

ERP/SAP knowledge

Coordination skills

Education

Bachelor's/Master's degree in any field

MBA or equivalent qualification

Tools

ERP/SAP

Job description

Role & responsibilities

Operations & Branch Management

Manage day-to-day branch operations including sales, dispatch, billing, logistics, and collections.

Ensure smooth coordination between sales, warehouse, logistics, and finance teams.

Monitor branch performance against targets and KPIs.

Maintain operational efficiency and cost control.

Sales & Business Development

Drive branch sales growth and achieve monthly/quarterly targets.

Develop and maintain relationships with hospitals, pharmacies, distributors, and key customers.

Support the sales team with pricing approvals, order prioritization, and issue resolution.

Identify opportunities to expand market reach and product penetration.

Inventory & Supply Chain Management

Oversee inventory planning, stock availability, and timely replenishment.

Ensure FIFO/FEFO compliance, expiry management, and minimal stock losses.

Monitor inward, outward, and returns of pharmaceutical products.

Coordinate with central warehouse and suppliers for stock movement.

Compliance & Regulatory Adherence

Ensure compliance with Drug Control regulations, GDP norms, and company SOPs.

Maintain all statutory licenses, documentation, and audit readiness.

Ensure proper storage conditions as per pharmaceutical standards.

Team Leadership & HR Coordination

Lead, motivate, and manage branch staff including sales, billing, warehouse, and support teams.

Conduct performance reviews, training, and staff development activities.

Ensure discipline, attendance, and adherence to company policies.

Financial Control & Reporting

Ensure timely billing, collections, and reconciliation.

Prepare and submit MIS, sales reports, inventory reports, and compliance updates to management.

Customer Service & Issue Resolution

Handle escalations from customers and ensure timely resolution of complaints.

Ensure high service levels for order fulfilment and delivery timelines.

Key Skills & Competencies

• Strong leadership and Team management skills
• In-depth knowledge of pharma distribution operations
• Excellent communication and coordination skills
• Proficiency in ERP/SAP or distribution management software will be added an advantage

Qualifications & Experience

Bachelors/Masters degree in in any field

MBA or equivalent qualification preferred

12-16 years of experience in pharmaceutical distribution or healthcare logistics or any other industry.