Customer Service Executive

Job search; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Job search is seeking a dedicated Customer Service Executive in Maharashtra to ensure customer satisfaction and enhance experience in the jewellery sector. You will be the first contact for customers, addressing inquiries and assisting with their needs.

Responsibilities include handling inquiries, processing orders, returns, and exchanges, and maintaining product knowledge to communicate benefits clearly. Join us to deliver memorable service experiences.

Qualifications

• Excellent verbal and written communication skills.
• Ability to engage with customers and resolve queries.
• Capable of multitasking in a busy setting.
• Customer-focused attitude and service orientation.
• Basic understanding of jewellery products is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate information about our jewellery products and services.
• Assist customers with order placements, returns, and exchanges, ensuring a smooth and efficient process.
• Maintain a thorough understanding of our product offerings to effectively communicate features and benefits to customers.
• Handle customer complaints and feedback professionally, working towards resolution and customer satisfaction.
• Collaborate with other departments to ensure customer needs are met and to improve service delivery.
• Keep records of customer interactions and transactions, documenting details of inquiries, complaints, and comments.

Skills

Strong communication

Interpersonal skills

Fast-paced environment

Customer-centric approach

Jewellery product knowledge

Job description

We are seeking a dedicated and enthusiastic Customer Service Executive to join our team in Maharashtra. The ideal candidate will play a crucial role in ensuring customer satisfaction and enhancing the overall customer experience in the jewellery sector. As a Customer Service Executive, you will be the first point of contact for our customers, addressing their inquiries and providing assistance with their needs.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person, providing accurate information about our jewellery products and services.
• Assist customers with order placements, returns, and exchanges, ensuring a smooth and efficient process.
• Maintain a thorough understanding of our product offerings to effectively communicate features and benefits to customers.
• Handle customer complaints and feedback professionally, working towards resolution and customer satisfaction.
• Collaborate with other departments to ensure customer needs are met and to improve service delivery.
• Keep records of customer interactions and transactions, documenting details of inquiries, complaints, and comments.

Required Skills:

• Strong communication and interpersonal skills to engage effectively with customers.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• A customer-centric approach with a passion for providing excellent service.
• Basic knowledge of jewellery products is a plus but not mandatory.

If you are a motivated individual with a passion for customer service and a keen interest in the jewellery industry, we encourage you to apply for this exciting opportunity. Join us in delivering exceptional service and creating memorable experiences for our customers.