Customer Relationship Executive

M.b.sons ( J ); Kolkata District; On-site; INR 450,000 - 650,000; Full time

Job summary

M.b.sons ( J ) is seeking a Customer Relationship Executive to manage showroom interactions and build strong customer relationships. The role focuses on delivering an excellent showroom experience and coordinating with the sales team to meet customer needs.

The ideal candidate has 12+ years in customer relations or retail, with strong English and Hindi communication. A smart, confident and well-groomed professional will represent the brand in a demanding showroom environment.

Qualifications

• 12+ years of experience in Customer Relations, Front Office, Retail or Jewellery industry preferred.
• Excellent communication and interpersonal skills.
• Strong follow-up and coordination abilities.
• Professional, confident and well-groomed appearance.
• Fluent in English and Hindi; Bengali is a plus.

Responsibilities

• Welcome and assist customers visiting the showroom with a warm and professional approach.
• Coordinate with the sales team based on customer requirements.
• Maintain regular communication and follow-up with existing and prospective customers.
• Handle customer enquiries via phone, WhatsApp and other channels.
• Maintain accurate customer records and follow-up data.
• Inform customers about new collections, offers and showroom activities.
• Build long-term relationships with VIP and regular customers.
• Support customer appointments and post-sales follow-ups.
• Ensure confidentiality of customer information and company data.

Skills

Customer relations

Front Office

Retail experience

MS Office

Tools

MS Office

Job description

Job Summary

We are looking for a smart, confident, well-groomed and customer-focused Customer Relationship Executive (CRE) to manage customer interactions, build strong relationships and ensure an excellent showroom experience.

Key Responsibilities

• Welcome and assist customers visiting the showroom with a warm and professional approach.
• Understand customer requirements and coordinate with the sales team accordingly.
• Maintain regular communication and follow-up with existing and prospective customers.
• Handle customer enquiries through phone calls, WhatsApp and other communication channels.
• Maintain accurate customer records and follow-up data.
• Inform customers about new collections, offers, events and showroom activities.
• Coordinate with the sales team to ensure smooth customer handling and service.
• Handle customer feedback and complaints professionally and elevate issues when required.
• Build long-term relationships with VIP and regular customers.
• Support customer appointments, invitations and post-sales follow-ups.
• Maintain confidentiality of customer information and company data.

Requirements

• Minimum 12 years of experience in Customer Relations, Front Office, Retail or Jewellery industry preferred.
• Excellent communication and interpersonal skills.
• Good English and Hindi communication; Bengali will be an added advantage.
• Smart, presentable and well-groomed personality.
• Confident and mature approach towards customers.
• Good knowledge of MS Office and basic computer operations.
• Strong follow-up and coordination skills.
• Ability to handle customers professionally, even in difficult situations.