Marine Personnel Manager

Neptunus Power Plant Services; Navi Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Neptunus Power Plant Services is hiring for a workforce planning and people operations role in Navi Mumbai. You will coordinate crew scheduling, manage replacements, and serve as the primary contact for field employees to ensure smooth site operations.

Role focuses on KPI tracking, performance improvements, and collaboration with Operations to align manpower with project needs and service delivery targets.

Responsibilities

• Assign service jobs and site requirements to crew members based on skills and project needs.
• Coordinate manpower planning, rosters, shifts, leave and on-duty schedules with Operations.
• Manage last-minute replacements, absenteeism and emergency manpower requirements.
• Monitor workforce availability and deployment across sites and projects.
• Act as the primary SPOC for field/service employees and build strong relationships with the workforce.
• Prepare regular reports on manpower availability, deployment and risks.

Job description

Key Responsibility Area

1. Workforce Planning & Crew Management

• Assign service jobs and site requirements to crew members based on skills, experience, availability and project requirements.
• Coordinate manpower planning, crew rosters, shifts, rotations, leave and on-duty schedules with Operations.
• Manage last-minute replacements, absenteeism and emergency manpower requirements.
• Monitor workforce availability and deployment across sites and projects.

2. Employee Engagement & Employee Relations

• Act as the primary SPOC for field/service employees and build strong relationships with the workforce.
• Conduct regular 1:1s and pulse checks to understand employee concerns, engagement and retention risks.
• Handle grievances, suggestions, loan requests, policy clarifications, equipment/laptop requests and other employee requirements.
• Manage interpersonal conflicts, disciplinary matters and workforce escalations fairly, confidentially and within defined timelines.

3. Performance & Productivity Management

• Define and track KPIs/PRS for service personnel and monitor performance against site/project requirements.
• Collate site performance data and prepare inputs for PRDs and performance dialogues.
• Drive regular performance discussions, feedback and corrective actions.
• Review continual improvements and learning from site operations and translate them into performance improvements.

4. Talent, Capability & Career Development

• Conduct skill evaluations and identify technical and behavioural capability gaps.
• Develop individual training, career development and succession plans, particularly for future Team Leaders and critical technical roles.
• Manage annual training calendars, Friday Knowledge Sessions and downtime development opportunities.
• Support Talent Reviews, career planning and retention plans for high-performing and critical employees.

5. Service Operations & Process Management

• Drive Service Personnel Round-up Meetings and workforce coordination forums.
• Coordinate Workshop Management for customer assets under service and Neptunus equipment checks.
• Standardize crew-management processes through SOPs, trackers and dashboards.
• Partner with HR and Operations on employee lifecycle processes, attendance, disciplinary matters and workforce-related initiatives.

6. MIS, Compliance & Workforce Reporting

• Manage on-duty approvals, leave approvals, team attendance and manual attendance processes.
• Maintain workforce MIS, service manpower trackers and monthly project metrics.
• Update Project Master/MIS data and capture discounts, waivers and deviations with appropriate remarks.
• Provide regular reports to senior leadership on manpower availability, deployment, performance, engagement, attrition and workforce risks.
• Support compensation reviews and other workforce-related management reviews