MapleWave Production Support Specialist

PradeepIT Consulting Services Pvt Ltd; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

A consulting firm in Bengaluru is looking for a MapleWave Production Support Specialist with 5-8 years of experience in the Telecom domain. The candidate will respond to customer inquiries, troubleshoot issues, and perform system upgrades. Proficiency in UNIX, MySQL, and experience with OpenShift is essential. Strong communication skills and a willingness to travel for assignments are required.

Qualifications

• 5-8 years of support experience in the Telecom domain.
• Strong understanding of Inventory process flow and POS systems.
• Proficiency in UNIX and MySQL.
• Experience with OpenShift cluster-based architecture.
• Experience using Remedy for issue management.

Responsibilities

• Responding to customer support tickets and inquiries.
• Diagnosing and resolving technical issues.
• Providing user training and guidance.
• Monitoring system performance and proactively identifying potential issues.
• Providing user training and guidance on best practices for using Maplewave features.
• Collaborating with development teams to report bugs and suggest improvements.

Skills

Customer support experience

UNIX

MySQL

Issue tracking

Strong communication skills

Tools

Remedy

OpenShift

Job description

About the job MapleWave Production Support Specialist

MapleWave Production Support Specialist

Experience : 5 to 8 years

Responsibilities:

• Responding to customer support tickets and inquiries regarding Maplewave software
• Diagnosing and resolving technical issues related to system functionality, data integrity, and user access
• Performing system upgrades and patching to ensure users are on the latest version
• Monitoring system performance and proactively identifying potential issues
• Providing user training and guidance on best practices for using Maplewave features
• Collaborating with development teams to report bugs and suggest improvements

Key Technical Requirements:

• 5-8 years of support experience in the Telecom domain
• Strong understanding of Inventory process flow and POS systems, specifically MapleWave Transact
• Proficiency in UNIX and MySQL
• Experience with OpenShift cluster-based architecture
• Skilled in issue tracking and driving resolution across multiple teams and vendors
• Extensive experience using Remedy for issue management

Additional Requirements:

• Strong communication skills with customer-facing experience
• Willingness to travel for short or long-term assignments