Technical Support Coordinator

SGK; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading company in Advertising Services seeks a motivated Technical Support Coordinator to join their IT team in Chennai. The role involves supporting and maintaining WAVE systems, troubleshooting issues, and ensuring high customer satisfaction. Ideal candidates should have 3-5 years of IT experience, strong problem-solving skills, and a passion for learning.

Qualifications

• 3-5 years of relevant IT experience in application support.
• Strong problem-solving and troubleshooting skills.
• Exceptional communication skills in English.

Responsibilities

• Provide first-level and advanced application support for WAVE systems.
• Monitor system performance and manage code migration.
• Create and maintain technical documentation and user manuals.

Skills

Problem-solving

Communication

Troubleshooting

Organizational skills

Teamwork

Job description

We are seeking a motivated and technically skilled Technical Support Coordinator / Application Support Engineer to join our growing IT team. This role focuses on supporting, configuring, and maintaining WAVE systems while also handling technical issues and providing exceptional customer service. The ideal candidate will have a foundational background in IT, a passion for troubleshooting, and the ability to learn and adapt quickly in a dynamic environment.

Key Responsibilities

1. Provide first-level and advanced application support for WAVE systems, ensuring minimal downtime and high availability.
2. Configure and set up WAVE systems in accordance with customer requirements and internal best practices.
3. Monitor system performance, identify bottlenecks or areas for improvement, and manage code migration.
4. Diagnose and troubleshoot software application issues by analyzing logs, error messages, and performance metrics.
5. Escalate unresolved issues to internal technical teams following defined escalation protocols.
6. Create and maintain clear and comprehensive technical documentation, configuration guides, and support materials.
7. Develop user manuals and training content to aid in client onboarding and continued system usage.
8. Collaborate with cross-functional teams to support system enhancements and the development of new features.
9. Participate in projects that enhance configuration capabilities and system functionality.
10. Respond promptly to customer queries and concerns, ensuring a high level of customer satisfaction.
11. Stay current with industry trends, technologies, and best practices to continuously enhance skills and system knowledge.

Required Skills and Qualifications

1. Minimum of 3–5 years of relevant IT experience, including direct involvement with application support.
2. Strong problem-solving skills with the ability to effectively troubleshoot and resolve application errors.
3. Exceptional communication skills in English, both written and verbal.
4. Highly motivated with a strong desire to learn and grow within the role.
5. Proven ability to work independently and collaboratively in a team environment.
6. Detail-oriented with excellent organizational and documentation skills.
7. Demonstrated experience in managing system updates, migrations, and configuration.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Other
• Industries: Advertising Services and Design Services