Manager - Production Support

Euronet Communications BV; Thane; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Euronet Communications BV is seeking an experienced IT Operations professional for 24x7 production support. You will troubleshoot client issues, analyze data for project reviews, and implement production upgrades across multi‑product banking systems.

The role requires ITIL proficiency, strong problem solving, and hands-on experience with Java apps, Linux, and MS SQL. Excellent communication with clients is essential for SLA/OLA delivery.

Qualifications

• Minimum 4+ years Operations Experience in 24x7 high-availability Production environment.
• Experience in providing services to agreed SLA’s and OLA’s.
• Experience of working in an ITIL environment.
• Experience with supporting multiproduct environment.
• Experience in supporting and administering ATM Switch / Card Management / WEB Bases banking System.
• Hands on experience on release management, change management process and incident management.
• Hands on experience in customer management and customer handling.
• Complete understanding of ISO 8583 and recent experience.
• Understanding of end-to-end transaction flow (issuing/ Acquiring).
• Experience with supporting Java applications and an understanding of web technology.
• Knowledge of Linux environment will be an Added advantage.
• In depth understanding of MS SQL.

Responsibilities

• Support trouble-shooting client issues with high level data analysis and project review.
• Ability to independently apply production upgrades and support the products and technologies.
• Hands on experience on Linux command.
• Hands on experience on release management, change management and incident management.
• Hands on experience in customer management and customer handling.

Skills

Operations experience

Troubleshooting

Problem solving

Production upgrades

SLA/OLA management

ITIL

Multi-product support

ATM Switch / Card Management / Web‑bas

Java applications

Web technologies

Linux

MS SQL

Core switching

ISO 8583

End-to-end transaction flow

Release management

Change management

Incident management

Customer management

Linux commands

Job description

• Minimum 4+ years Operations Experience in 24x7 high-availability Production environment.
• Support trouble-shooting client issues with high level data analysis and project review.
• Extensive problem solving and debugging skills.
• Ability to independently apply production upgrades and support the products and technologies.
• Experience in providing services to agreed SLA’s and OLA’s.
• Experience of working in an ITIL environment.
• Experience with supporting multiproduct environment.
• Experience in supporting and administering ATM Switch / Card Management / WEB Bases banking System.
• Experience with supporting Java applications and an understanding of web technology.
• Knowledge of Linux environment will be an Added advantage.
• In depth understanding of MS SQL.
• Core switching experience and knowledge and recent experience.
• Complete understanding of ISO 8583 and recent experience.
• Understanding of end-to-end transaction flow (issuing/ Acquiring) .
• Hands on experience on release management, change management process and incident management. Internal content Internal content.
• Hands-on experience in customer management and customer handling.
• Hands on experience on Linux command (REN) .

Communication skills-

• Good communication skills/ understanding of customer communication, verbal as well as email.