Infrastructure Systems Engineer III

Conduent; Dadri; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading technology solutions provider is seeking an application support analyst in Dadri, Uttar Pradesh. The ideal candidate should have middleware experience, familiarity with Tomcat and Apache, and possess strong Linux support skills. Responsibilities include diagnosing application issues, participating in change management, and working closely with the development team. Candidates should have a BE in Computer Science or related fields, with 4 to 7 years of experience in high-availability systems and strong communication skills. Shift work may be required.

Qualifications

• 4 to 7 years of experience required.
• Experience in highly available systems, on-premise or cloud.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Support and diagnose application issues.
• Report and track post-product bugs with the development team.
• Participate in change management activities.

Skills

Middleware Knowledge

Linux application support

Strong communication skills

Problem-solving skills

Analytical skills

Education

BE Computer Science or related technical degree

Tools

ServiceNow

Job description

Job Description

• Middleware Knowledge is a must with having Tomat, Apache and strong linux application support analyst with middleware experience




• 4 to 7 years of experience is required



• Understanding of Web Request on above Web Servers


• Would be required to support release application fixes and major/minor releases


• Need to possess diagnosing and solving software faults skill


• Responsible to report and track post product bugs, fixes and enhancement related along with product development team


• Responsible to work on updating incident, remediation task, Problem root cause analysis task in ServiceNow application


• Required to participate in Change management activities


• Should possess ability to communicate with end users and capture tickets/incidents related to application over phone/IM


• Should be available for on-call support as needed


• Responding to callouts in a timely fashion

Requirements

• BE Computer Science or related technical degree or work experience


• Should have experience on working on highly available system either in on-premise hosting or cloud hosting model.


• Strong communication skills and active listening


• Strong teamwork ethic – willing to jump in to assist others


• Accountability, Ownership and Commitment to quality and deadlines


• An independent worker who will take the initiative to ensure goals are met


• Ability to work under pressure with changing objectives and deadlines


• Creative problem solver with strong analytical skills


• Highly reliable and organized with strong attention to details, with ability to concurrently manage multiple tasks


• Willing to work in shifts and weekends