Manager - Warehouse Operations - Contract Logistics

DP World; India; On-site; INR 600,000 - 900,000; Full time

Job summary

DP World is hiring a Warehouse Operations leader to manage inbound and outbound processes, storage, picking, packing, and dispatch, ensuring smooth contract logistics execution and customer satisfaction.

You will monitor KPIs, optimize space and material flow, lead the warehouse team, and coordinate with transport, procurement, and customer service. A focus on safety, SOP adherence, and continuous improvement is essential.

Qualifications

• Experience managing daily warehouse operations across inbound/outbound, storage, picking, packing, and dispatch.
• Ability to monitor KPIs such as productivity, accuracy, and on-time dispatch.
• Experience Lean/Kaizen/5S and continuous improvement initiatives.

Responsibilities

• Lead warehouse operations and optimize space utilization.
• Ensure customer-specific contract logistics requirements are met.
• Lead, train, and manage warehouse staff and shifts.
• Coordinate with transportation, procurement, and customer service teams.
• Prepare MIS reports and support budgeting and cost control initiatives.
• Drive cost reduction and automation where applicable.
• Ensure compliance with safety and SOPs.

Skills

Warehouse operations

Inventory management

Team management

Customer & SLA management

Process improvement

Compliance & safety

Coordination & reporting

Job description

Warehouse Operations

• Manage daily warehouse operations including inbound, outbound, storage, picking, packing, and dispatch.
• Ensure smooth execution of customer-specific contract logistics requirements.
• Monitor warehouse KPIs such as productivity, order accuracy, inventory accuracy, turnaround time, and on-time dispatch.
• Optimize warehouse space utilization and material flow processes.

Inventory Management

• Ensure accurate inventory control through cycle counts and stock audits.
• Investigate inventory discrepancies and implement corrective actions.
• Maintain inventory accuracy in WMS/ERP systems.

Team Management

• Lead, train, and supervise warehouse staff, supervisors, and shift teams.
• Plan manpower allocation and shift scheduling based on operational volumes.
• Drive employee engagement, discipline, and productivity improvements.

Customer & SLA Management

• Ensure adherence to customer SLAs and operational commitments.
• Coordinate with customers for issue resolution, reporting, and operational reviews.
• Maintain high service quality and customer satisfaction.

Process Improvement

• Identify opportunities for cost reduction and operational efficiency.
• Implement Lean, Kaizen, 5S, or continuous improvement initiatives.
• Drive automation and digital adoption where applicable.

Compliance & Safety

• Ensure compliance with EHS, statutory, and company policies.
• Maintain warehouse safety standards and conduct regular audits.
• Ensure proper documentation and adherence to SOPs.

Coordination & Reporting

• Coordinate with transportation, procurement, and customer service teams.
• Prepare MIS reports on warehouse performance and productivity metrics.
• Support budgeting and cost control initiatives.