Manager - Warehouse Operations - Contract Logistics

We One; India; On-site; INR 600,000 - 1,200,000; Full time

Job summary

We One in India seeks a proactive Warehouse Operations lead to manage daily activities including inbound/outbound, storage, picking, packing, and dispatch. You will ensure customer contracts are fulfilled and maintain high service levels.

Responsibilities include supervising shifts, optimizing space, monitoring KPIs, and driving Lean/5S improvements. You will coordinate across teams, ensure safety compliance, and contribute to cost control and process optimization.

Qualifications

• Experience in managing end-to-end warehouse operations.
• Strong leadership and team management abilities.
• Proven track record in inventory control and KPI monitoring.
• Hands-on with Lean, Kaizen and 5S for process improvements.
• Proficiency with WMS/ERP systems and data reporting.

Responsibilities

• Manage daily warehouse operations including inbound, outbound, storage, picking, packing, and dispatch.
• Lead, train, and supervise warehouse staff and shift teams.
• Monitor KPIs: productivity, order accuracy, inventory accuracy, turnaround time, on-time dispatch.
• Coordinate with transport, procurement and customer service teams.
• Drive cost reduction and efficiency improvements through Lean/Kaizen.

Skills

Warehouse operations

Team leadership

Inventory management

Process improvement

Lean

Kaizen

5S

WMS/ERP systems

Reporting & MIS

Tools

WMS/ERP systems

Job description

Job Description:

Warehouse Operations

• Manage daily warehouse operations including inbound, outbound, storage, picking, packing, and dispatch.
• Ensure smooth execution of customer-specific contract logistics requirements.
• Monitor warehouse KPIs such as productivity, order accuracy, inventory accuracy, turnaround time, and on-time dispatch.
• Optimize warehouse space utilization and material flow processes.

Inventory Management

• Ensure accurate inventory control through cycle counts and stock audits.
• Investigate inventory discrepancies and implement corrective actions.
• Maintain inventory accuracy in WMS/ERP systems.

Team Management

• Lead, train, and supervise warehouse staff, supervisors, and shift teams.
• Plan manpower allocation and shift scheduling based on operational volumes.
• Drive employee engagement, discipline, and productivity improvements.

Customer & SLA Management

• Ensure adherence to customer SLAs and operational commitments.
• Coordinate with customers for issue resolution, reporting, and operational reviews.
• Maintain high service quality and customer satisfaction.

Process Improvement

• Identify opportunities for cost reduction and operational efficiency.
• Implement Lean, Kaizen, 5S, or continuous improvement initiatives.
• Drive automation and digital adoption where applicable.

Compliance & Safety

• Ensure compliance with EHS, statutory, and company policies.
• Maintain warehouse safety standards and conduct regular audits.
• Ensure proper documentation and adherence to SOPs.

Coordination & Reporting

• Coordinate with transportation, procurement, and customer service teams.
• Prepare MIS reports on warehouse performance and productivity metrics.
• Support budgeting and cost control initiatives.