Manager - Warehouse Operations

Delhivery; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Delhivery in Bengaluru is seeking an operations leader to oversee manpower planning, shift rostering, and adherence to SOPs and 5S practices on the floor. You will monitor vehicle connections, coordinate unloading/loading, and ensure service levels meet performance metrics while driving continuous improvements through Kaizen and Lean methods.

Collaborating with commercial, security, and fleet teams, you mentor staff, foster morale, and implement industry best practices to optimise inbound,

Responsibilities

• Manages the manpower planning & shift rostering as per the load projections and productivity targets.
• Compliance to the SOPs, facility 5S and overall upkeep of the facilities.
• Monitoring vehicle connections, availability and ensuring timely unloading/loading of vehicles. (metrics)
• Plan ad-hoc vehicle requirements based on load profile and coordinate with fleet.
• Maintaining the service levels and ensuring the performance metrics.
• Facilitate communication and coordination with different teams (such as commercial, security, fleet, last mile).
• Driving the metrics in their respective functions (inbound operations, outbound operations, floor operations, quality metrics, first mile metrics).
• HR/Employee related KRAs Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor
• Mentors and works toward capability building of the team members
• Continuously explores process improvement opportunities and drives them to closure
• Implement industry best practices of shop floor management - Kaizen, Lean, Six Sigma etc.

Job description

Role & responsibilities

• Manages the manpower planning & shift rostering as per the load projections and productivity targets.
• Compliance to the SOPs, facility 5S and overall upkeep of the facilities.
• Monitoring vehicle connections, availability and ensuring timely unloading/loading of vehicles. (metrics)
• Plan ad-hoc vehicle requirements based on load profile and coordinate with fleet.
• Maintaining the service levels and ensuring the performance metrics.
• Facilitate communication and coordination with different teams (such as commercial, security, fleet, last mile).
• Driving the metrics in their respective functions (inbound operations, outbound operations, floor operations, quality metrics, first mile metrics).
• HR/Employee related KRAs Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor
• Mentors and works toward capability building of the team members
• Continuously explores process improvement opportunities and drives them to closure
• Implement industry best practices of shop floor management - Kaizen, Lean, Six Sigma etc.