Manager Warehouse(3PL) - Vadodara

TVS Supply Chain Solutions (TVS SCS); Vadodara; On-site; INR 600,000 - 900,000; Full time

Job summary

TVS Supply Chain Solutions (TVS SCS) seeks an experienced Operations Manager to lead site processes in line with customer and organizational needs. You will assess KPIs, monitor costs, and drive improvements across production and logistics workflows.

The role emphasizes quality management, SOP/WI adherence, audits (ISO, EMS, QMS), and building a capable, motivated team to maintain high customer satisfaction.

Responsibilities

• Implement all operational and non-operational processes and strategies per customer/organization requirements.
• Evaluate KPIs per contract, review process performance and strategy progress, and monitor customer complaint resolution to improve satisfaction.
• Evaluate service levels, review processes, identify improvements, and execute action plans.
• Monitor and track direct and indirect costs within assigned responsibilities.
• Lead site employees to ensure work discipline and support quality management system effectiveness.
• Handle critical IR issues and resolve disputes in a timely manner.
• Assign, monitor and review individual performance per KRA; develop plans for improvement.
• Review BA performance monthly with remedies for deficiencies.
• Monitor production line feed operations per customer-defined production plan.
• Oversee daily issuance and delivery of material to the production line.
• Ensure FIFO and FEFO are followed during operations.
• Proactively manage the team to optimize departmental performance.
• Ensure SOPs and Work Instructions are followed by all team members.
• Drive audit activities for VDA 6.3, ISO 9001, EMS, EnMS, QMS, etc.
• Ensure the quality management system achieves its intended results.
• Maintain awareness of customer requirements via process approach and risk-based thinking.
• Drive MRMs with customers and internal teams as per schedule.
• Monitor statutory and legal requirements for the site.
• Support leadership across roles to demonstrate responsibility.
• Ensure employee development and engagement to maintain high morale.

Job description

Role & responsibilities

• To ensure implementation of all process (Operational & Non-operational) and strategies in line with customer/organization business requirement.
• Evaluate KPIs (As per contract), review of process performance & strategy progress , action plans on areas for improvement, and monitoring customer complaint resolution to focus on enhancing customer satisfaction.
• Evaluate service levels, review processes and procedures, identify areas for improvement, and establish and execute action plans.
• Monitor and track of direct & indirect costs associated with their assigned responsibilities.
• Manage & lead all employees in the location to ensure work discipline. Engaging, directing and supporting persons to contribute to the effectiveness of the quality management system
• Responsible to handle critical IR issues & resolving disputes in timely manner.
• Assign, monitor & review of individual performance as per KRA & Develop plan for preformance improvement
• Managing & Reviewing BA performance on monthly basis with remedies in case of deficient performance
• Monitoring the production line feed operations as per the production plan defined by the customer.
• Monitoring of the daily issuance and delivery of material to production line.
• Ensure that the FIFO and FEFO system are been followed during the operations.
• Manage the team proactively by optimizing the departmental performance.
• Ensure everyone in your team follows the Standard Operating Procedure (SOP) and Work Instruction (WI)
• Responsible for driving audit activities for VDA 6.3, ISO 9001, EMS, EnMS, QMS, etc.
• Ensuring that the quality management system achieves its intended results.
• Awareness of customer requirements throughout the organization by use of process approach & risk based thinking.
• Driving MRM's with Customer and Internal Team as per schedule.
• Monitoring of statutory and legal requirements for the site.
• Supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility
• Ensuring employee development & engagement to maintain high morale