Manager - Vessel IT - Test

Station Satcom Pvt. Ltd.; Chennai District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Station Satcom Pvt. Ltd. in Chennai is seeking a Manager - Vessel IT to oversee IT operations, support, and infrastructure for vessel systems, ensuring smooth day-to-day functioning and timely issue resolution.

You will drive process improvements, coordinate with vendors, manage IT assets, and lead deployment of new IT infrastructure and upgrades, including Datto RMM monitoring.

Qualifications

• Experience in IT infrastructure, systems administration and asset management.
• Experience with RMM tools and IT monitoring solutions.
• Strong problem-solving and analytical abilities.
• Excellent communication and vendor coordination skills.
• Strong documentation and reporting skills.
• Ability to lead projects and implement new IT solutions.
• Proactive approach with focus on continuous improvement.

Responsibilities

• Conduct monthly IT service ticket reviews and follow-ups.
• Drive continuous improvement across IT processes and tools.
• Maintain up-to-date IT documentation and policies.
• Coordinate with external vendors for IT support, procurement, and service contracts.
• Manage IT assets and lifecycle.
• Oversee Datto RMM monitoring for proactive issue resolution.
• Provide user support for hardware, software, and connectivity.
• Lead implementation of new IT infrastructure and upgrades.

Skills

IT infrastructure

Systems administration

Asset management

RMM tools

IT monitoring solutions

Vendor coordination

Problem-solving

Communication skills

Documentation and reporting

Project leadership

Tools

Datto RMM

Job description

Job Description:

The Manager -Vessel IT is responsible for overseeing IT operations,support, and infrastructure related to vessel systems.The role ensures smooth day-to-day functioning, timelyresolution of issues, vendor coordination, andproactive monitoring of IT services. The position alsodrives process improvements and implementation of newtechnologies to strengthen the organization’s ITcapabilities.

KeyResponsibilities

• Conductmonthly reviews of IT service tickets andperform daily follow-ups on pending issues.
• Drivecontinuous improvement initiatives across ITprocesses, tools, and service delivery.
• Maintainaccurate and updated IT documentation, policies, andrequirements.
• Coordinatewith external vendors for IT support,procurement, and service contracts.
• Manage ITassets, inventory, and ensure proper lifecyclemanagement.
• Oversee DattoRMM monitoring systems for proactive issueresolution.
• Provide usersupport for hardware, software, and connectivityissues.
• Lead theimplementation of new IT infrastructure, office systems, and technology upgrades.

Requirements

• Strongknowledge of IT infrastructure, systemsadministration, and asset management.
• Experiencewith RMM tools (Datto preferred) and ITmonitoring solutions.
• Problem-solving andanalytical abilities to manage complex ITissues.
• Excellentcommunication and coordination skills for vendor anduser interaction.
• Strongdocumentation and reporting skills.
• Ability tolead projects and implement new IT solutionseffectively.
• Proactiveapproach with a focus on continuous improvement.