Manager - Vessel IT - Test

Station Satcom Pvt. Ltd.; Chengalpattu; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

Station Satcom Pvt. Ltd. in India is seeking a Manager - Vessel IT to oversee IT operations, support, and infrastructure for vessel systems, ensuring smooth day-to-day functioning and timely issue resolution.

You will drive process improvements, coordinate with external vendors, manage IT assets, and lead the implementation of new IT infrastructure and technology upgrades across the fleet. Strong communication, proactive planning, and documentation of IT policies are essential to support ongoing

Qualifications

• Experience in IT infrastructure management and systems administration.
• Familiarity with RMM tools, preferably Datto, and monitoring solutions.
• Strong problem-solving and analytical skills.
• Excellent communication for vendor and user interaction.
• Ability to lead IT projects and implement new solutions.
• Proactive approach and drive for continuous improvement.

Responsibilities

• Conduct monthly reviews of IT service tickets and follow up on pending issues.
• Drive continuous improvement across IT processes, tools and service delivery.
• Maintain accurate IT documentation, policies and requirements.
• Coordinate with external vendors for IT support, procurement and service contracts.
• Manage IT assets, inventory and lifecycle management.
• Oversee Datto RMM monitoring systems for proactive issue resolution.
• Provide user support for hardware, software and connectivity issues.
• Lead the implementation of new IT infrastructure, office systems and technology upgrades.

Skills

IT infrastructure

Asset management

Vendor coordination

Documentation & reporting

Project leadership

Problem solving

Tools

Datto RMM

IT monitoring tools

Job description

Job Description:

The Manager - Vessel IT is responsible for overseeing IT operations, support, and infrastructure related to vessel systems. The role ensures smooth day-to-day functioning, timely resolution of issues, vendor coordination, and proactive monitoring of IT services. The position also drives process improvements and implementation of new technologies to strengthen the organization’s IT capabilities.

Key Responsibilities

• Conduct monthly reviews of IT service tickets and perform daily follow-ups on pending issues.
• Drive continuous improvement initiatives across IT processes, tools, and service delivery.
• Maintain accurate and updated IT documentation, policies, and requirements.
• Coordinate with external vendors for IT support, procurement, and service contracts.
• Manage IT assets, inventory, and ensure proper lifecycle management.
• Oversee Datto RMM monitoring systems for proactive issue resolution.
• Provide user support for hardware, software, and connectivity issues.
• Lead the implementation of new IT infrastructure, office systems, and technology upgrades.

Requirements

• Strong knowledge of IT infrastructure, systems administration, and asset management.
• Experience with RMM tools (Datto preferred) and IT monitoring solutions.
• Problem-solving and analytical abilities to manage complex IT issues.
• Excellent communication and coordination skills for vendor and user interaction.
• Strong documentation and reporting skills.
• Ability to lead projects and implement new IT solutions effectively.
• Proactive approach with a focus on continuous improvement.