Managed - Vessel IT

Station Satcom Pvt. Ltd.; Mumbai; On-site; INR 900,000 - 1,700,000; Full time

Job summary

Station Satcom Pvt. Ltd. in Mumbai seeks a hands-on Managed Vessel IT lead to oversee day-to-day IT operations, support, and infrastructure for vessel systems. You will ensure timely resolution of issues, coordinate with vendors, and monitor IT services to maintain uptime.

The role emphasizes process improvements, documentation, and the implementation of new technologies to strengthen the organization’s IT capabilities on board and in office environments.

Qualifications

• Experience with IT infrastructure, systems administration, and asset lifecycle.
• Familiarity with Datto RMM and IT monitoring solutions.
• Strong problem-solving and analytical abilities.
• Excellent communication and vendor coordination.
• Proven documentation and reporting skills.
• Ability to lead IT projects and implement new solutions.
• Proactive approach with a focus on continuous improvement.

Responsibilities

• Conduct monthly reviews of IT service tickets and follow-ups on pending issues.
• Drive continuous improvement across IT processes, tools, and service delivery.
• Maintain accurate IT documentation, policies, and requirements.
• Coordinate with external vendors for IT support, procurement, and service contracts.
• Manage IT assets, inventory, and lifecycle management.
• Oversee Datto RMM monitoring systems for proactive issue resolution.
• Provide user support for hardware, software, and connectivity issues.
• Lead the implementation of new IT infrastructure and technology upgrades.

Skills

IT infrastructure

Systems admin

Asset management

Problem solving

Analytical skills

Vendor coordination

Documentation

Project leadership

Continuous improvement

Tools

RMM tools

Datto

Job description

Job Description:

The Managed - Vessel IT is responsible for overseeing IT operations, support, and infrastructure related to vessel systems. The role ensures smooth day-to-day functioning, timely resolution of issues, vendor coordination, and proactive monitoring of IT services. The position also drives process improvements and implementation of new technologies to strengthen the organization’s IT capabilities.

Key Responsibilities

• Conduct monthly reviews of IT service tickets and perform daily follow-ups on pending issues.
• Drive continuous improvement initiatives across IT processes, tools, and service delivery.
• Maintain accurate and updated IT documentation, policies, and requirements.
• Coordinate with external vendors for IT support, procurement, and service contracts.
• Manage IT assets, inventory, and ensure proper lifecycle management.
• Oversee Datto RMM monitoring systems for proactive issue resolution.
• Provide user support for hardware, software, and connectivity issues.
• Lead the implementation of new IT infrastructure, office systems, and technology upgrades.

Requirements

• Strong knowledge of IT infrastructure, systems administration, and asset management.
• Experience with RMM tools (Datto preferred) and IT monitoring solutions.
• Problem-solving and analytical abilities to manage complex IT issues.
• Excellent communication and coordination skills for vendor and user interaction.
• Strong documentation and reporting skills.
• Ability to lead projects and implement new IT solutions effectively.
• Proactive approach with a focus on continuous improvement.