Manager - Training (Leadership and Behavioral)

EXL; Dadri; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

EXL Services is seeking a seasoned training and leadership development professional to design and drive leadership programs across a large organization, aligning with business goals and HR strategy.

You will build ROI-focused initiatives, coach executives, manage a budget, and partner with senior leaders to create scalable succession plans and KPI-driven outcomes.

This role requires deep expertise in change management models and organizational development frameworks to deliver measurable impact.

Qualifications

• Minimum 12 years of relevant experience.
• Experience designing and driving leadership trainings for large organizations.
• Proven ability to create client- and employee-centric training strategies.
• Experience with Training KPI’s, TNI, Knowledge Transfer, Knowledge seeding, and leadership programs.

Responsibilities

• Develop and execute a strategic vision for leadership development aligned with business goals.
• Collaborate with senior leaders to identify development needs and ensure alignment with objectives.
• Design and implement leadership programs across organizational levels.
• Lead ROI assessments for learning initiatives and demonstrate business value.
• Manage budgets and drive cost-effective, high-impact programs.
• Coach executives and high-potential employees; provide leadership coaching.

Skills

Leadership development

Training design

ROI analysis

KPI & metrics

Budget management

Coaching executives

Team management

Change management

Strategic vision

Stakeholder management

Job description

• Minimum 12 years of relevant experience required.
• Experienced training/consulting professional, well versed with designing and driving leadership trainings.
• Candidate should have designed and implemented an effective, client and employee centric training strategy for large organization.
• Well versed with Training KPI’s, TNI, Knowledge Transfer and Knowledge seeding methods, tiered Knowledge expert program etc.
• Should be able to demonstrate clear ROI between learning investment in people and value delivered to business.
• Manage a team of trainers while bringing consistency in practices and proactively while supporting IMUs and SGUs
• Well versed with Organization development models like Lewin’s Change Management Model, McKinsey 7-S Framework, Kotter’s 8-Step Change Model, Burke-Litwin Model of Organizational Change etc. and Leadership Development Models and Frameworks like Situational Leadership Model, the 70-20-10 Learning Model and Servant and Adaptive leadership models etc.
• Develop and execute a strategic vision for leadership development aligned with the organization's overall goals
• Collaborate with senior leaders and VP leadership development to identify leadership development needs and ensure alignment with business objectives
• Design and implement leadership development programs that encompass various levels of leadership within the organization
• Utilize best practices and industry trends to create innovative and impactful leadership development initiatives
• Conduct talent assessments to identify high-potential leaders and create succession plans
• Work closely with HR to ensure seamless integration of leadership development initiatives with talent management processes
• Provide leadership training and coaching to executives and high-potential employees
• Collaborate with cross-functional teams to integrate leadership development initiatives into various functions/business units
• Communicate the value and impact of leadership development programs to stakeholders and senior leadership
• Establish key performance indicators (KPIs) and metrics to measure the effectiveness of leadership development programs
• Continuously evaluate and refine programs based on feedback and outcomes

Develop and manage the budget for leadership development initiatives, ensuring cost-effectiveness and maximum impact