Manager - Telesales

Franchise Alpha; Faridabad District; On-site; INR 250,000 - 400,000; Full time

Job summary

Franchise Alpha in Haryana invites a results-driven Telesales Advisor to join our team and drive sales over the phone while building strong customer relationships.

You will follow scripts, handle inquiries, qualify prospects, and coordinate with the field sales team to convert leads, while maintaining accurate records and meeting quotas.

We value clear English communication and multilingual capabilities to serve diverse customers across India.

Qualifications

• Proven experience in telesales or other sales/customer service roles.
• Track record of meeting sales quotas, especially via phone.
• Proficiency with CRM software and telephone systems.
• Ability to learn about our products and effectively communicate them to prospects.
• Excellent communication skills in English and one or more additional languages (Hindi, Telugu, Kannada, Tamil, Bengali, Marathi, or Gujarati).
• Strong interpersonal skills and the ability to stay composed in the face of rejection.
• Exceptional negotiation skills to resolve issues and close sales.

Responsibilities

• Contact potential and existing customers to introduce our products or services using provided scripts.
• Address inquiries and provide information about our offerings.
• Ask relevant questions to understand customer needs and close sales.
• Collaborate with the field sales team by directing qualified prospects to them.
• Maintain an accurate customer database by updating and entering information.
• Process orders efficiently and accurately
• Resolve customer grievances to uphold the company's reputation.
• Go the extra mile to achieve sales quotas and set the stage for future sales.
• Keep detailed records of calls and sales, noting valuable information.

Skills

Proven telesales experience

Meet sales quotas

CRM software proficiency

Product knowledge learning

English + regional language skills

Interpersonal resilience

Negotiation skills

Tools

CRM software

Telephone systems

Job description

Are you a skilled communicator with a knack for closing deals? We're seeking a Telesales Advisor to join our team and help us achieve our ambitious targets. As a Telesales Advisor, you'll be responsible for driving sales over the phone and nurturing strong customer relationships.

Key Qualities

• Excellent communication skills
• People skills to handle customer inquiries and concerns
• Comfortable presenting products and services over the phone
• A commitment to helping the company grow by acquiring new customers and expanding our business.

Responsibilities and Duties

• Contact potential and existing customers to introduce our products or services following provided scripts.
• Address customer inquiries and provide information about our offerings.
• Ask relevant questions to understand customer needs and close sales deals.
• Collaborate with the field sales team by directing qualified prospects to them.
• Maintain an accurate customer database by updating and entering information.
• Process orders efficiently and accurately
• Resolve customer grievances to uphold the company's reputation.
• Go the extra mile to achieve sales quotas and set the stage for future sales.
• Keep detailed records of calls and sales, noting valuable information.

Qualifications and Skills

• Proven experience in telesales or other sales/customer service roles.
• A track record of consistently meeting sales quotas, preferably through phone-based interactions.
• Proficiency in using relevant computer programs, including CRM software, and telephone systems.
• Ability to learn about our products and services and effectively communicate them to prospects.
• Excellent communication skills in English and one or more of the following languages: Hindi, Telugu, Kannada, Tamil, Bengali, Marathi, or Gujarati.
• Strong interpersonal skills and the ability to stay composed in the face of rejection.
• Exceptional negotiation skills with the capability to resolve issues and address customer complaints.