Deputy Area Manager - Debt Management Services - Consumer

Bajaj Finserv Limited; Kodarma; On-site; INR 300,000 - 600,000; Full time

Job summary

Bajaj Finserv Limited in India seeks a Debt Management Specialist to coordinate recovery of overdue payments and lead a field collection team. The role involves visiting customers and agencies, tracking performance, and ensuring compliance with legal repossession guidelines.

Responsibilities include daily risk reporting, strategy development to improve collection rates, and mentoring direct reports to enhance skill sets while achieving overall targets.

Qualifications

• Experience in debt collection and field visits.
• Ability to meet collections targets.
• Knowledge of legal guidelines related to repossession.
• Proficient in MS Excel.
• Experience in risk reporting and documentation.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Traveling with the RO's.
• Allocate cases of team members in a timely manner.
• Daily tracking of team performance.
• Maintain records of customer interactions and transactions.
• Handle escalations promptly to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Counselling and grooming of direct reports to enhance skills.
• Manage a team of collection officers to achieve targets.
• Rectify problems during collection processes.
• Manage average collection reports to monitor performance.
• Legal Recovery for Urban NPL Wheels (Vehicle Finance) Repo and Legal Management, Litigation Case Management, Compliance Risk Mitigation, Reporting Documentation.

Skills

Team leadership

Excel proficiency

Customer interaction

Monitoring performance

Risk reporting

Tools

Excel

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and providing proper guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO''s.
• To do timely allocation of the cases of the team members.
• Should be Profecient in excel.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Counsiling and grooming of his direct reportee to enhance and polish their skill sets.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation Case ManagementCompliance Risk MitigationReporting Documentation.

Required Qualifications and Experience

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and providing proper guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO''s.
• To do timely allocation of the cases of the team members.
• Should be Profecient in excel.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Counsiling and grooming of his direct reportee to enhance and polish their skill sets.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation Case ManagementCompliance Risk MitigationReporting Documentation.