Deputy Area Manager - Debt Management Services - Rural

Bajaj Finserv Limited; Khargone; On-site; INR 500,000 - 800,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.

The role involves targeting collections, monitoring performance, ensuring legal compliance during repossessions, and leading a team of collection officers across multiple activities. The position requires travel with RO's and strong proficiency in Excel.

Qualifications

• The candidate should be able to communicate effectively with clients and team members.
• Strong negotiation and conflict-resolution abilities are required.
• Proven experience in leading and coaching a collection team.

Responsibilities

• Achieve collections targets by visiting customers/agencies.
• Monitor performance and provide regular updates with clear guidelines.
• Review milestones and track progress.
• Ensure compliance with legal guidelines during repossession of products.
• Travel with Regional Officers as needed.
• Allocate cases timely within the team.
• Develop and maintain proficiency in Excel for reporting.
• Track daily performance of team members.
• Maintain accurate records of interactions and transactions.
• Handle escalations promptly to resolve issues.
• Manage Daily Risk Reports (DRR).
• Develop strategies to improve collection rates.
• Coach and mentor direct reports to enhance skills.
• Manage collection officers to meet targets.
• Rectify issues in the collection process and monitor reports.

Skills

Communication

Negotiation

Team leadership

Time management

Tools

Microsoft Excel

Job description

Job Summary

The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and providing proper guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO's.
• To do timely allocation of the cases of the team members.
• Should be Profecient in excel.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Counsiling and grooming of his direct reportee to enhance and polish their skill sets.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal Management.
• Litigation Case Management.
• Compliance Risk Mitigation.
• Reporting Documentation.