Senior Executive - Debt Management Services - Consumer

Bajaj Finserv Limited; NTR; On-site; INR 400,000 - 620,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist to manage and coordinate the recovery of overdue payments on loans or credit accounts. The role involves visiting customers and agencies, monitoring performance, and ensuring alignment with regulatory guidelines.

The candidate will also maintain records, generate reports, and drive strategies to improve collections while coordinating with internal and external clients.

Qualifications

• Experience in debt collection and recovery processes.
• Knowledge of legal guidelines while repossessing assets.
• Strong reporting and analytics skills.

Responsibilities

• Achieve collections target by visiting customers/agencies.
• Monitor performance against set parameters and provide regular updates.
• Ensure compliance with legal guidelines while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly to resolve issues.

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Case to Case tracking
• Resolution at per AOP with in agreed timelines
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients