Senior Executive - Debt Management Services - Rural

Bajaj Finserv Limited; Rewa; On-site; INR 300,000 - 420,000; Full time

Job summary

Bajaj Finserv Limited in India is seeking a Debt Management Specialist to oversee the recovery of overdue loans and credit accounts. The role emphasizes achieving targets while ensuring compliance with legal guidelines during repossessions.

You will monitor performance, maintain accurate records of customer interactions, and provide regular reports on collection activities. Collaboration with internal teams and external agencies is essential to optimize recovery and manage risk.

Qualifications

• Experience in debt collection and recovery processes.
• Knowledge of regulatory requirements in collections.
• Ability to coordinate with internal and external stakeholders.

Responsibilities

• Achieve collections targets by visiting customers/agency.
• Monitor performance and provide regular updates.
• Ensure compliance with legal guidelines during repossessions.
• Maintain records of customer interactions and transactions.
• Provide reports on collection activities and performance.
• Handle escalations to resolve issues.
• Develop and implement strategies to improve collection rates.
• Coordinate with internal and external clients.

Skills

Debt collection

Regulatory compliance

Vendor management

Team leadership

Reporting and analysis

Risk management

Client coordination

Education

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients