Deputy Manager - Affordable Housing

Bajaj Finserv Limited; Etah; On-site; INR 400,000 - 700,000; Full time

Job summary

Bajaj Finserv Limited in India seeks a field-based manager to achieve the branch's Debt Management Services targets while ensuring monthly targets are met within cost limits.

You will supervise collections by visiting customers and agencies, monitor performance, ensure compliance with legal guidelines during repossession, maintain records, and report on activity.

This role emphasizes risk management, vendor coordination, and line management to drive collection rates and timely resolutions.

Job description

Job Summary

To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits.

Responsibilities

• Achieve collections target by visiting customers/agency.


• Monitor performance against set parameters and provide regular updates.


• Ensure legal guidelines are complied with while repossessing products.


• Maintain accurate records of customer interactions and transactions.


• Provide regular reports on collection activities and performance.


• Handle escalations promptly and effectively to resolve issues.


• Daily DRR (Daily Risk Report) management


• Develop and implement strategies to improve collection rates.


• Case to Case tracking


• Resolution at per AOP with in agreed timelines


• Portfolio Management


• Debt Collection Strategy


• Target Achievement


• Regulatory Compliance


• Reporting and Analysis


• Risk Management


• Team Leadership


• Vendor Management


• Co-ordinating with internal and external clients