Senior Executive - Debt Management Services - Rural

Bajaj Finserv Limited; Tamil Nadu; On-site; INR 400,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited seeks a Debt Management Specialist to lead recovery efforts for overdue loans and credit accounts in India. You will coordinate customer and agency visits, monitor performance, and ensure compliance with applicable laws while repossessing products.

The role requires maintaining detailed records, generating regular collection reports, and escalating issues as needed to meet targets and optimize recovery rates.

Qualifications

• Ability to coordinate debt collections and visits to customers/agencies.
• Experience with reporting, tracking, and escalation handling.

Responsibilities

• Achieve collections targets through visits to customers and agencies.
• Monitor performance and provide regular updates on metrics.
• Ensure legal guidelines are followed during repossession of products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly to resolve issues.
• Develop and implement strategies to improve collection rates.

Skills

Negotiation skills

Attention to detail

Communication skills

Regulatory knowledge

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients