Manager - Site Innovation & Operations

Param; India; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Param is seeking a senior product leader to drive the end-to-end discovery experience in ecommerce. You will partner with Digital Product, Design, UX, and eComm teams to optimize search, PLP, and navigation, improving findability, engagement, and conversion.

The role emphasizes owning discovery performance, leading cross-functional initiatives, and communicating strategy and risks to stakeholders. A strong data-driven mindset and advanced analytics skills are essential.

Qualifications

• Bachelor's degree and 8+ years of professional experience in Ecommerce, Digital Merchandising, Digital Product, or a related field.
• Experience in Digital Merchandising or Digital Product.
• Passion for Ecommerce with strong understanding of the digital landscape.
• Strong verbal and written communication skills.
• Ability to manage multiple projects and priorities.
• Proficiency with Excel and data analysis.

Responsibilities

• Influence and contribute to the discovery roadmap, workstreams, and execution plans.
• Lead search, PLP, and navigation innovation to improve conversion and findability.
• Own end-to-end delivery of discovery initiatives with timelines and quality.
• Drive data-driven optimization of the discovery experience.
• Report and analyze discovery performance with actionable recommendations.
• Collaborate with Digital Product, Ecommerce, UX, and Testing teams to ensure alignment.

Skills

Ecommerce

Digital strategy

Cross-functional collaboration

Data-driven decision making

Communication

Education

Bachelor's degree

Tools

Google Analytics

Tableau

Excel (Advanced)

Job description

Primary Purpose: Lead the execution of a best-in-class product discovery experience, partnering with Digital Product, Design, UX and eComm teams to deliver a seamless, clear path to purchase. Own end-to-end discovery performance, driving innovation across Search, PLP, and Navigation to enhance findability, engagement, and conversion.

The successful individual will leverage their proficiency in Ecommerce to:

• Influence and contribute to the product discovery innovation roadmap, workstreams, and execution plans.


• Shape and drive the discovery roadmap, ensuring alignment with business priorities and customer needs.


• Lead Search, PLP, and Navigation innovation initiatives to enhance conversion, engagement, and product findability.


• Own the end-to-end delivery of discovery initiatives, ensuring adherence to timelines, quality standards, and successful implementation. (BAT)


• Continuously evaluate the customer journey to identify friction points and opportunities to improve the discovery experience.


• Drive performance through data-driven insights and ongoing optimization of the discovery experience.


• Own reporting and analysis of discovery performance, translating insights into actionable recommendations.


• Leverage customer behaviour data, consumer insights, and competitive analysis to inform strategy and identify growth opportunities.


• Conduct regular competitive benchmarking to support innovation and roadmap development.


• Lead test-and-learn initiatives to continuously optimize product discovery experiences.


• Drive cross-functional execution to deliver scalable, customer-centric discovery solutions.


• Partner closely with Digital Product, Ecommerce, UX, and Testing teams to ensure alignment and successful delivery.


• Influence stakeholders to align on priorities and drive customer-first outcomes while ensuring clarity, ownership, and accountability across teams.


• Communicate strategy, insights, progress, risks, and dependencies clearly and effectively to stakeholders.

The accomplished individual will possess:

• Bachelor's degree and 8+ years of professional experience in Ecommerce, Digital Merchandising, Digital Product, or a related field.


• Passion for Ecommerce, with a strong understanding of the digital commerce landscape and competitive trends.


• Exceptional attention to detail, accuracy, and a continuous learning mindset.


• Strong verbal and written communication skills, with a collaborative, team-oriented approach.


• Ability to adapt to changing priorities and effectively organize, prioritize, and manage multiple projects simultaneously.


• Proven ability to build relationships and collaborate with cross-functional partners at all levels of the organization.


• Strong analytical, critical thinking, and problem-solving skills.


• Advanced Excel skills, including experience with VLOOKUPs, PivotTables, and data analysis.


• Proficiency with Google Analytics and Tableau, with a solid understanding of Ecommerce and digital performance KPIs.