Product Manager

Techblocks; Hyderabad; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

Techblocks is seeking a Staff Product Manager to drive product domain strategy and lifecycle across ecommerce platforms. You will lead cross-functional teams, define KPIs, and orchestrate end-to-end delivery from ideation through launch and post-launch iterations.

Ideally you bring 6+ years in product management within ecommerce, with exposure to AI and omnichannel experiences, and strong stakeholder communication to guide executives and teams.

Qualifications

• 6+ years of product management in ecommerce with AI exposure.
• Strong retail/eCommerce product experience across digital journeys.
• Experience with conversion optimization and personalization.
• Experience with loyalty, customer lifecycle, and post-purchase experiences.
• Comfort with API integrations and cross-system data flows.
• End-to-end product ownership across UX, Eng, Analytics, Marketing.
• Excellent written and verbal communication; able to present to VP/C-level.

Responsibilities

• Plan product domain strategy and roadmaps aligned with OKRs.
• Own lifecycle from requirements, research, design, to launch.
• Define KPI and perform post-launch analysis and iterations.
• Lead data analysis and ROI calculations for domain opportunities.
• Collaborate with product development, engineering, and cross-functional teams.
• Communicate status to executive stakeholders.

Skills

Product management

Ecommerce experience

AI exposure

Stakeholder management

Cross-functional leadership

JIRA/Confluence

Data analysis

UX collaboration

Tools

JIRA

Confluence

Job description

The Product Manager/Staff Product Manager is a high performing, experienced individual contributor with strong organizational savvy, interpersonal and negotiation skills that can provide strong leadership, product planning and product vision that delivers against the company’s OKR/KPI. The Staff Product Manager leads development of a product domain strategy, with strategic planning for product domain portfolio inclusive of dependencies from other teams.

Roles and Responsibilities:

• Create new metrics to measure customer insights, as needed
• Form a holistic and global understanding of the end-to-end customer experience based on a synthesis from multiple sources
• Propose and evaluate product changes in other domains based on a holistic understanding of the end-to-end customer experience
• Push for solutions that test boundaries of industry trends and anticipate customer needs
• Set priorities for multiple projects
• Ensure front-end product design is successful
• Ability to write scripts for demos and demonstrate onstage product features
• Identify patterns in complex datasets and develops practical modes

How you\'ll make an impact

• Plan product launches considering the overall product/tech roadmaps, retail industry and calendar anticipated customer reactions, etc.
• Driving product lifecycle from requirement definitions, research, ux/ui designs, establishing KPIs, technical specs, development, to launch activities and post-launch metrics analysis and iterations.
• Create opportunity assessments and global ROI calculations for proposed strategies in their domain
• Identify corner cases astutely
• Steer technical designs toward architectural patterns and high reliability
• Understand and manage risks and dependencies
• Deliver high-quality products with upfront risk assessments and mitigation strategies
• Lead data analysis for their domain
• Evaluate global impact by creating a hypothesis, executing tests, and analyzing results

Who you\'ll be working with

• Collaborate with product development and engineering team leads and engineering to consistently manage multiple products to planned milestones with high quality
• Actively track key milestones across multiple programs and maintain accountability for cross-functional teams
• Collaborate across boundaries to build strategic relationships and achieve common goals
• Work collaboratively with Business Team and manage expectations of scope and requirements

Required Skills Sets:

• 6+ years of product management experience in a Ecommerce industry and exposure to AI (Retail/ ecommerce is mandatory)
• Strong retail/eCommerce product experience, covering customer-facing digital journeys and omnichannel/O2O experiences connecting digital with in-store operations.
• Experience with conversion and digital merchandising optimization, including booking/purchase funnels, personalization, recommendations, pricing, promotions, and experimentation.
• Experience with loyalty, customer lifecycle, and post-purchase experiences, including rewards, vouchers, customer accounts, lifecycle communications, and Customer Care tooling.
• Comfortable owning platform and integration-heavy products, including configurable platforms, APIs, third-party/vendor integrations, catalogs, and cross-system data flows.
• Strong end-to-end product ownership, working across UX, Engineering, Analytics, Marketing, Loyalty, Store Ops, Customer Care, Legal, Security, and other business teams.
• Experience in taking a product from ideation to execution and successful delivery.
• Demonstrated ability to build out and establish an agile digital product practice in collaboration with UX and Engineering
• Fluent in navigating Atlassian products, such as JIRA for ticket workflow and Confluence for documentation and requirements gathering, etc.
• Excellent technical skills
• Excellent written and verbal communication skills, including an engaging presentation style
• Experience in communication to VP and C+ level: Tech, Business, Finance/Corp

Good to Have:

• Familiarity with programming languages
• Define product strategy by connecting the dots
• Make product decisions without ambiguity in collaboration with the team
• Manage important stakeholders across the organization while leading initiatives
• Decision-making and accountability/ownership is critical
• One point of executive customer engagement for a large portfolio