Manager Shared Services

FedEx; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

FedEx is looking for an experienced Learning Development Manager in Hyderabad to oversee global strategic training initiatives. The ideal candidate will lead a team to design, develop, and enhance effective training programs across financial, cultural, and technical domains.

Key responsibilities include managing LD staff, conducting training assessments, overseeing content creation using tools like Adobe Captivate, and ensuring alignment with organizational goals.

Applicants should have a Bachelor’s degree and 5+ years of relevant experience, with a focus on continuous learning and development.

Qualifications

• 5+ years of professional experience in Learning Development or related fields.
• Strong understanding of organizational change management.
• Preferred: Instructional Design Certifications.

Responsibilities

• Manage LD staff and training program design.
• Conduct training needs assessments with stakeholders.
• Oversee the creation of training content.
• Develop strategies for improving training effectiveness.

Skills

Innovative result generation

Financial planning knowledge

Management and human relations

Analytical and communication skills

Experience with eLearning tools

Project management

Presentation skills

Microsoft Office proficiency

Education

Bachelor's degree/equivalent in relevant field

Tools

Adobe Captivate

Articulate Storyline

Job description

Learning Development Manager

GBS; Controls and process; Vendor management; BPO; Strategic - MA due diligence and Integration; Change Management; Communications; Labour Relations; KPI Management; Service Delivery Management; Transformation/ GBS; Compliance

Position Summary

We are seeking a highly motivated and experienced Learning and Development (LD) Manager to join our dynamic team. This individual will plan, organize, direct, and control the performance of worldwide strategic LD projects. The LD Manager will play a key role in designing, developing, and overseeing training programs related to financial, cultural, and technical processes. The ideal candidate will have a strong background in creating effective training materials, facilitating engaging learning experiences, and managing a team to enhance operational performance and support organizational goals. This candidate will be passionate about fostering a culture of continuous learning and improvement while driving operational excellence.

Essential Functions & Key Responsibilities

• Manages LD staff, ensuring the effective design, development, and delivery of training programs.
• Selects, trains, develops, and motivates a team of LD specialists and coordinators.
• Leads high-level, cross-functional projects to manage and resolve significant business issues and to implement worldwide quality business or process improvement systems.
• Conducts training needs assessments in collaboration with various stakeholders to identify skill gaps and development opportunities.
• Establishes policies and procedures, program governance, and business process design for all learning and development initiatives.
• Evaluates the effectiveness of the companys training programs and initiatives, developing strategies and solutions to worldwide issues impacting the company, and presenting recommendations to senior management.
• Manages relationships with IT, business stakeholders, and relevant outsource/consulting providers to ensure technical development and support services meet learning objectives.
• Oversees the creation of training content, including eLearning courses, instructor-led materials, and job aids, using tools such as Adobe Captivate or Articulate Storyline.
• Acts as the single point of contact for strategic LD projects, regularly reporting project status to program managers, senior management, and stakeholders.
• Manages the departmental operations budget for learning and development activities.

Desired Skills & Competencies

• Education: Bachelors degree/equivalent in accounting, finance, business, human resources, information systems, instructional design or another related discipline.
• Experience: Five (5) or more years of professional experience in Learning Development, management consulting, project/program management, or organizational change management.

Certifications

• Preferred: Instructional Design Certifications

Skills

• Proven ability to innovate, develop, and produce high-quality results on a consistent basis.
• Demonstrated strong understanding of business and financial planning functions.
• Strong management, human relations, analytical, and communication skills.
• Experience with Adobe Captivate, Articulate Storyline, or other eLearning authoring tools.
• Expertise in designing and delivering training programs to diverse audiences.
• Excellent presentation, verbal, and written communication skills.
• Ability to manage multiple priorities and lead complex projects.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• PMP or QDM Expert Certification is a plus.